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OYO is a global platform that empowers hotels and homes by providing full-stack technology products and services to increase revenue and ease operations; bringing easy-to-book, affordable, and trusted accommodation to customers around the world. OYO offers 40+ integrated products and solutions to patrons who operate over 175K hotel and home storefronts in more than 35 countries including India, Europe and Southeast Asia.
In the UK the company offers a range of leased and franchised hotels and homes. With properties varying from small units to large-scale accommodations, OYO’s primary goal is to offer an end-to-end solution for its partners, helping them focus on providing seamless guest experiences while minimizing the administrative workload. OYO’s UK network comprises over 200 hotels across more than 65 cities, with London, Birmingham, Torquay, Great Yarmouth, and Manchester as its top markets.
To further streamline the check-in process and boost operational efficiency, OYO partnered with Duve and Igloohome to implement a fully automated self-check-in solution. This case study dives into the integration of Igloohome and Duve, examining its positive impact on OYO’s operations and the resulting benefits for both guests and hotel partners.
Head Of Key Account Management UK at OYO Rooms
Outdated room access methods: Before the integration, 99% of OYO properties did not use digital locks, relying on physical keys. This resulted in time-consuming key replacements, security risks, and additional operational costs. The process was manual, which created inefficiencies and operational challenges for OYO’s partners.
By integrating Duve’s guest experience platform with Igloohome’s digital lock technology, OYO was able to streamline its check-in process and entire guest experience across its properties. Duve enabled centralized guest communications, allowing operators to communicate directly with guests via a single platform, regardless of the booking channel. Igloohome’s access codes, triggered by valid guest information and credit card details, provided a secure, automated solution for room access. The integration eliminated the need for manual key replacements and enhanced both guest satisfaction and operational efficiency.
Streamlined check-in process: With Duve’s automated messaging capabilities, OYO guests now receive room access codes from Igloohome instantly based on predefined triggers. For example, once guests complete the required pre-arrival formalities in Duve’s online check-in, such as providing valid credit card details, Duve sends a scheduled message with the Igloohome-generated access code. This automation has significantly reduced staff workloads, freeing up time for more meaningful guest interactions instead of managing keys or making manual check-in calls. The entire process is seamless, ensuring that guests can enter their rooms without delays or complications.
The collaboration between OYO, Duve and Igloohome, has significantly improved OYO’s operational efficiency and enhanced the guest experience. By automating the check-in process and centralizing communication, OYO has been able to facilitate reducing administrative tasks and focus on delivering a seamless experience for guests.
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