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Unlocking New Revenue in Hospitality
Andreas Loru
Vice General Manager, Hotel Am Konzerthaus.
Alan Ilitzky
Content Manager at ULIV
Tracey Carter Knox
Director of Revenue at Sofitel Sydney Darling Harbour
Every order includes exactly what the guest asked for, dietary notes and all, so nothing gets lost between the app and the kitchen. Staff see each order the moment it comes in, with no relay through a phone call or a handwritten ticket.
No download, no login. Guests reach the menu through a scheduled message or a QR code at the pool, the bar, or the restaurant, and order straight from their phone.
Link a POS like Simphony and pricing, availability, and inventory update automatically. No connected POS? Build the menu directly in Duve for F&B, spa, or any other product.
No. Ordering runs inside the same Guest App link your guests already have for check-in and messaging. They scan a QR code or tap a scheduled message, browse the menu, and order.
Yes. Connect a POS like Oracle Simphony and pricing, availability, and inventory sync automatically. No POS? Build and manage the menu directly inside Duve instead.
Anywhere you place a QR code or send a link. Room, pool, bar, lobby cafe — each spot becomes its own ordering point, not just room service.
Yes. Guests add dietary preferences or special requests when they place the order, and staff see them attached to the order immediately, not as a follow-up phone call.
You don't design the QR code yourself. Set up the menu once in Duve, and the platform generates QR codes you place at the room, pool, bar, or lobby.
They scan a QR code or tap a link and order from their phone inside the Guest App, choosing items, adding notes, and paying. The order reaches staff in real time, no phone call needed.
Duve won Best Mobile Ordering & Room Service at the 2026 Hotel Tech Awards, its second year running the category. Results can come fast: at Hotel Am Konzerthaus, it took three days after going live to see the first upsell results.
One link. No app store, no password. Check-in, room info, upsells, and messaging in your branded experience.
Guests arrive ready. Registration, ID, and payment handled from their phone before they reach the lobby.
WhatsApp, SMS, email, OTA messages. One inbox for your team. Smart automation for the questions that repeat every night.
A guest messages at 2am. DuveAI answers in their language in under a minute. Your night team finds out in the morning it was handled.
A room upgrade before landing. A late checkout the morning after. Properties see 8-12% upsell conversion without chasing.
Check-in done, key on their phone. Guests walk past the front desk and straight to their room.
Your logo, your colors, your tone. Every screen the guest sees looks like it came from your property, not from a vendor.
Amenities, menus, house rules, all on the guest's phone. Update once, every room sees it instantly.
Pool bar, room service, lobby cafe. Guests browse and order from their phone, wherever they are on property.
See which upsells convert, which segments rebook, and where revenue leaks. One dashboard, real decisions.