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Unlocking New Revenue in Hospitality
Duve’s hotel analytics software gives hospitality teams a clear view of how guests interact with the property across the entire journey, from check-in and messaging to upsells, guest app engagement, and post-stay feedback. Instead of relying on assumptions, hotels can use real-time hotel guest data analytics to understand which experiences drive revenue, engagement, and satisfaction across different guest segments.
The platform breaks down behavior by booking source, room type, nationality, party size, travel purpose, arrival channel, and custom guest attributes, helping teams make smarter operational and commercial decisions.
The same guest segmentation engine also powers personalized content inside the Duve Guest App, allowing hotels to automatically target the right offers, recommendations, and communications to the right guests.
For hotel groups, Duve’s hospitality business intelligence layer consolidates insights across properties into a unified hotel performance dashboard, giving both corporate teams and on-property managers access to actionable, real-time data from a single platform.
It's an easy tool for all kind of guest and you can take all kind of analytic information to improve the revenue and hotel performance.
GM
Leonardo, Spain
I like being able to obtain a private review from the guests prior to their departure. It gives us a last opportunity to fix the relationship with the guest before a review goes public.
CEO
Hotel, UK
Love the platform in which all of my lose ends are taken care of. I never have to worry about guests not knowing exactly what is going on as the automation ensures information is delivered on time and when my guests need it.
Owner
Bed & Breakfast, Canada
Duve starts enriching your guests’ profile as soon as they book. By understanding each guest and their needs Duve is able to enhance their guest experience with customized offers, services and communication. Duve anticipates guests’ needs before they arise.
Always understand how your establishment is performing and the areas where it can improve. Duve makes it easy to see everything at a glance. Quickly understand your guest engagement, communication, and performance through Duve’s visual dashboard.
No more guessing! Segmentation insights help you make educated decisions based on your guests' actions and outperform competitors. Track, adjust, realign and create significant impact based on real data to create amazing guest experiences every time.
One link. No app store, no password. Check-in, room info, upsells, and messaging in your branded experience.
Guests arrive ready. Registration, ID, and payment handled from their phone before they reach the lobby.
WhatsApp, SMS, email, OTA messages. One inbox for your team. Smart automation for the questions that repeat every night.
A guest messages at 2am. DuveAI answers in their language in under a minute. Your night team finds out in the morning it was handled.
A room upgrade before landing. A late checkout the morning after. Properties see 8-12% upsell conversion without chasing.
Check-in done, key on their phone. Guests walk past the front desk and straight to their room.
Your logo, your colors, your tone. Every screen the guest sees looks like it came from your property, not from a vendor.
Amenities, menus, house rules, all on the guest's phone. Update once, every room sees it instantly.
Pool bar, room service, lobby cafe. Guests browse and order from their phone, wherever they are on property.
See which upsells convert, which segments rebook, and where revenue leaks. One dashboard, real decisions.