Duve wins best guest app
Duve wins best guest experience platform
Duve achives ISO certifications
Understanding Hotel Revenues
How to Use Data to Boost Your Bottom Line
How to Deal With Guest Complaints
Focus your attention on the most urgent matters first. Duve’s AI Agents automatically analyze conversations and mark urgent ones as prioritized based on the tone of voice detected, stage in the guest's journey, and the inquiry topic. Never waste time with low priority matters that can be handled later. Instead, focus on an unforgettable guest experience by handling the more important matters faster.
Responding to guests can take up a lot of staff time and create long response times for guests. Each response generated by Duve’s AI Agents is highly tailored to the specific guest inquiry by taking into account information specifically related to the given guest - such as, reservation status, loyalty memberships, booking sources, guest information pulled from your PMS, and dozens of more data points available within Duve. The generative AI Agents use this data to highly personalize the communication with each and every guest, leading to increased guest satisfaction and improved engagement with guests.
Duve’s AI Agents not only streamline operations but also unlock new revenue streams with ease. By intelligently suggesting tailored add-on services and upgrades, the AI Agents enable your staff to efficiently manage booking requests, either manually or through automated approvals. This approach ensures that every guest interaction is an opportunity to enhance their experience while significantly increasing the revenue potential per guest, optimizing both satisfaction and profitability.
Transform the way you manage guest communications during staff shortages or high turnover periods with Duve’s AI Agents. These agents are trained to align with your brand's unique communication style, ensuring consistent, high-quality interactions without the ongoing need for staff training. Offering support in over 100 languages and across various communication channels, including WhatsApp, SMS, and chats from Airbnb and Booking.com, they guarantee that every guest receives a personalized and accurate response in their preferred language and medium.