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"Before DuveAI, our team had to personally handle every guest question and manually route inquiries to the right departments. With DuveAI taking on a large portion of this workload, our staff has gained valuable time to focus on other priorities, while still being highly responsive when an AI escalation requires their attention."
Tristan Lawson, Front Office Manager
Sofitel Sydney Darling Harbour
"I think Duve is a strong step toward the hotel of the future. It has played a key role in our digital transformation—without it, we would have needed multiple tools to achieve the same result.."
Jesper van Raaij, Head of Digital
Conscious Hotels
"When we researched upselling solutions, Duve quickly stood out... By leveraging their communication and upselling capabilities, we're able to deliver personalized offers at the ideal time for our guests, resulting in a consistent and substantial revenue increase."
Tracey Carter Knox, Director of Revenue
DuveAI handles guest communication across WhatsApp, SMS, email, guest app, and OTA messaging, without adding to your team’s workload.
It answers the questions that repeat every night, check-in, parking, breakfast, Wi-Fi, housekeeping, in 100+ languages, using live reservation data so the answer is accurate to that guest and that stay, not a generic FAQ. Properties choose staff-assisted mode, where DuveAI drafts and staff approve, or fully automated mode, where it replies directly.
It also reads urgency and sentiment behind every message, so complaints, emergencies, and service issues reach the right staff member immediately.
As a hotel AI concierge, DuveAI stays fully white-label, guests only ever see the hotel’s brand, while freeing staff to handle more without more headcount. At Sofitel Sydney Darling Harbour, it cut average response time from 49 minutes to 28 seconds and now handles 67% of messages automatically. Edgar Suites automated 80% of inquiries, Welkeys improved response rates 20%, and HUSWELL cut response times 30% portfolio-wide.
DuveAI reads urgency and sentiment behind every message, a complaint, a maintenance issue, a simple question, and surfaces what needs a human right now. Your team stops scanning every message and starts with the one that can't wait.
A guest on their honeymoon asks what to do this weekend. DuveAI already knows it's a honeymoon booking, pulled straight from the reservation, and suggests a sunset cruise instead of a generic city tour. Every reply draws on reservation details, loyalty tier, booking source, and stay history, so it reads like the hotel actually knows the guest, because it does.
DuveAI spots the right moment to offer a room upgrade, a late checkout, a spa slot, based on the guest's profile and where they are in the stay, so the offer feels like a suggestion, not a pitch. Platform-wide, that's a 20% average lift in upsell revenue; at Sofitel Sydney it doubled month over month.
Set your hotel's voice once, friendly, formal, whatever fits, and DuveAI applies it consistently across WhatsApp, SMS, email, and OTA messages, in whatever language the guest writes in. And when it isn't confident in an answer, it escalates to your team instead of guessing. No script for staff to memorize, no inconsistency as you scale.
DuveAI never hallucinates or try to answer what it simply can't. It escalates to a staff member in the Communication Hub with full context: what the guest asked, what DuveAI tried, the guest's reservation details, rather than guessing. Properties choose whether DuveAI tells the guest it looped in the team or escalates silently.
100+, auto-detected per guest. It replies in the guest's language even when the property's own content was written in a different one, making personalized communication effortless.
No, you are free to incorporate DuveAI based on how you already work, as you evolve. Start on Smart Reply Suggestions, DuveAI drafts, your team sends, then move to Automated Handling once you trust the responses.
No. DuveAI has zero access to nightly rate, total price, or payment status. Billing questions are always escalated to staff.
WhatsApp, SMS, email, in-app chat, and OTA messaging including Booking.com, from pre-booking through post-stay.
One link. No app store, no password. Check-in, room info, upsells, and messaging in your branded experience.
Guests arrive ready. Registration, ID, and payment handled from their phone before they reach the lobby.
WhatsApp, SMS, email, OTA messages. One inbox for your team. Smart automation for the questions that repeat every night.
A guest messages at 2am. DuveAI answers in their language in under a minute. Your night team finds out in the morning it was handled.
A room upgrade before landing. A late checkout the morning after. Properties see 8-12% upsell conversion without chasing.
Check-in done, key on their phone. Guests walk past the front desk and straight to their room.
Your logo, your colors, your tone. Every screen the guest sees looks like it came from your property, not from a vendor.
Amenities, menus, house rules, all on the guest's phone. Update once, every room sees it instantly.
Pool bar, room service, lobby cafe. Guests browse and order from their phone, wherever they are on property.
See which upsells convert, which segments rebook, and where revenue leaks. One dashboard, real decisions.