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Duve’s end-to-end guest experience platform helps hostels save time, improve operational efficiency, streamline communication and boost reputation and revenue.
Provide online check-in for guests, and free up staff time for other important tasks.
A centralized, omni-channel hub for all internal and guest communications
Offer the right upsell to the right guest, at the right time and increase ancillary revenue
A white-label, no-download guest app to answer all of your guest needs 24/7
Simplify hostel processes, improve team communication, and save time.
Save time with check-in and check out processes being allocated to an online system, so that staff can concentrate on other tasks.
Integrated keyless entry systems that save the hassle of in-person keys and provide quick entry to hostel rooms.
Plan a unique guest journey for each guest and their needs; quickly interact and respond to guests on any questions and concerns.
Communicate in one hub both internally and externally, to easily delegate tasks and simultaneously manage guest needs.
With offices in Tel Aviv and Paris, Duve serves its customers from over 64 countries around the world. So whether you visit Paris, London, New York, or Singapore, you can find a forward-thinking hotel with Duve’s end-to-end experience
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Duve makes communication simple, quick and easy for guests and staff alike
Communicate with guests directly before guest arrival and throughout the entire guest journey.
Communicate and keep track of the full conversation in one place no matter where a message is sent–Email, WhatApp, text and more.
Anticipate frequently asked questions and respond to them quickly with pre-schedules messages and canned responses.
Filter messages by priority and department to ensure guest questions are seen and handled by the right department.
Increase property revenue with upsells, positive feedback and an advanced technology experience that beats the competition.
Understand your guests by building guest profiles based on relevant information via booking data, past selections and preferences.
Offer the most suitable upsells , upgrades, and services with collected guest data that anticipates guests’ wants and needs.
Give guests the knowledge of everything they need for their stay; browse, select and book services, amenities and attractions easily via a web app or guest app.
Exceed guests expectations by providing technologically advanced experience with simplified processes that make their stay as enjoyable as possible.
Based on 802 reviews
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It is very easy to handle and to understand. The interface looks really, we got good reviews from our guests. You just have everything in on.
Project Manager
Hostel, Switzerland
It’s smart system made to give the best experience to guests, and to sell. We have a different way to get the property, bus, train, etc and different time of arrival is with due we give the right information at the right moment, reducing the cost
Manager
Hostel, Italy
the communication hub. very easy to inform all arrivals and inhouse about the hotel's information and activities. we are offering everything with the app
Front Desk
Hostel, Greece