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Duve’s hotel upselling software helps hotels turn every stage of the guest journey into a revenue opportunity without adding operational complexity. Using automated pre-arrival upselling, properties can present highly targeted offers before guests even arrive, including room upgrades, spa packages, dining reservations, airport transfers, and curated experiences.
Intelligent segmentation ensures every guest sees offers that actually match their travel intent: families receive activity packages, business travelers see executive lounge access, and couples are encouraged to book wellness or dining experiences.
During the stay, the guest upsell platform continues delivering timely, contextual offers based on reservation status and guest behavior, from late checkout to same-day spa availability.
Beyond checkout, Duve’s ancillary revenue tools for hotels make it easy to re-engage past guests and even promote offers to local non-staying visitors, all from a single platform that works seamlessly alongside existing operations.
Sofitel Fiji Resort & Spa generated EUR 25,000 in ancillary revenue within just 60 days of launching Duve.
Andreas Loru
Vice General Manager, Hotel Am Konzerthaus.
Alan Ilitzky
Content Manager at ULIV
Tracey Carter Knox
Director of Revenue at Sofitel Sydney Darling Harbour
Duve connects with guests the minute they book and offers a wide range of personalized upselling options based on the guest’s preference that not only increases revenue but also enhances the guest experience.
Guests can choose to upgrade their room, add additional amenities like breakfast, or spa experiences, choose a check-in time that is more suitable for them, customize their room based on special occasions, and way more. With Duve guests can create the exact experience suitable to their needs.
From check-in to check-out, Duve helps you make the most of every guest interaction — online and on-property.
Through the Guest App, guests receive personalized upsell offers based on their preferences, behavior, and stay context, making it easy to discover and purchase experiences that enhance their visit. At the same time, hotel staff can easily process upsell opportunities that happen offline, whether at the front desk, over the phone, or via messaging apps, ensuring no opportunity is missed.
Everything is powered by real-time data and managed in one place, so you can deliver the right offer at exactly the right time.
With Duve, hotels can also extend upselling opportunities beyond overnight guests. Day visitors, event attendees, and walk-ins can seamlessly access and purchase on-site services such as spa treatments, dining, parking, or day-use amenities through a simple QR-to-checkout flow. This frictionless experience not only unlocks new revenue streams but also positions the hotel as a destination for locals and visitors alike, creating more touchpoints to strengthen brand perception and drive future bookings.
For supported PMS integrations (including Opera and Mews), upsell charges are written back to the PMS as folio charges on the guest's reservation, so the revenue lands on a real booking and your team does not re-enter anything. Every order also records the flow it came from (Guest App, check-in, front desk), so you can see what sold, through which touchpoint, and when.
Upsell commission is set per account and depends on your plan and agreement. For the exact terms on your plan, check with your Duve contact.
Yes. Through the Public Guest App and Digital Spots (QR codes you place around the property), day visitors, companions, and event attendees can browse and order services like spa, F&B, or day passes, with no reservation and no login.
Automated by default. Availability rules (time windows, per-day hours, inventory limits) and guest-profile filters control when each product appears, so an offer only shows when it is available and relevant. Some products, like room upgrades or a private chef dinner, can be set to require host approval when capacity needs a human check.
Hotel upselling is offering guests paid upgrades and extras (a better room, early check-in, a spa treatment, an airport transfer) at the moments they are most likely to say yes. With Duve, guests browse and pay for these inside the same Guest App they use to check in, so the offer reaches them before arrival and during the stay, with no phone call and no paper menu.
The highest-converting moment to upsell a room is before arrival, while the guest is still picturing their stay. Duve's Room Upgrade upsell shows the guest photos, the added amenities, and the price difference, then lets them pay in a tap. Upgrades can confirm automatically or route to your front desk when availability needs a check first.
One link. No app store, no password. Check-in, room info, upsells, and messaging in your branded experience.
Guests arrive ready. Registration, ID, and payment handled from their phone before they reach the lobby.
WhatsApp, SMS, email, OTA messages. One inbox for your team. Smart automation for the questions that repeat every night.
A guest messages at 2am. DuveAI answers in their language in under a minute. Your night team finds out in the morning it was handled.
A room upgrade before landing. A late checkout the morning after. Properties see 8-12% upsell conversion without chasing.
Check-in done, key on their phone. Guests walk past the front desk and straight to their room.
Your logo, your colors, your tone. Every screen the guest sees looks like it came from your property, not from a vendor.
Amenities, menus, house rules, all on the guest's phone. Update once, every room sees it instantly.
Pool bar, room service, lobby cafe. Guests browse and order from their phone, wherever they are on property.
See which upsells convert, which segments rebook, and where revenue leaks. One dashboard, real decisions.