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Unlocking New Revenue in Hospitality
Andreas Loru
Vice General Manager, Hotel Am Konzerthaus.
Alan Ilitzky
Content Manager at ULIV
Tracey Carter Knox
Director of Revenue at Sofitel Sydney Darling Harbour
Document scanning, e-signatures, loyalty enrollment, upsells, and payment collection: turn each one on or off per booking source. A direct guest sees the full flow. An OTA guest skips straight to what your property actually needs from them.
Guests tell you how and when they're arriving before they get there, by plane, train, or car. Offer early check-in or transportation where it makes sense, automatically, instead of finding out at the front desk.
Every answer a guest gives — room type, purpose of trip, custom questions — feeds their profile. That profile is what makes a later upsell or Guest App post relevant instead of generic.
Not every guest checks in from home. Duve's on-site options, fully contactless or tablet-assisted, cover the guest who shows up at the desk without having completed anything in advance.
Duve connects directly to Mews, Opera Cloud, Cloudbeds, Guesty, and Protel — five of the most widely used systems in hospitality — plus dozens more through middleware connectors like SiteMinder, Hapi, and Impala. The sync runs both ways: reservation data flows into Duve, and everything a guest submits (ID, registration card, upsell charges) writes back to your PMS automatically. If you don't see your system listed, ask; new integrations get added regularly.
No. Duve's online check-in is entirely web-based. Guests get a link by email, SMS, or WhatsApp, open it in their phone's browser, and complete the flow there — nothing to install. Across Duve's 3,450+ properties, 60 to 80% completion is common once invitation timing and channel are set up well.
It depends on what the property turns on. At minimum, most hotels collect guest details, estimated arrival time, and ID or passport information (required by law in many countries). Properties can add custom questions, a digital signature on the registration card, marketing consent, and more — up to 16 configurable steps in total, each switchable on or off and filterable by booking source. A guest who booked through Airbnb, for example, can skip the ID upload step entirely if the property sets it up that way.
It removes the paperwork, not the welcome. Guests complete registration on their phone before arrival, so when they walk in, the front desk already has their details. The conversation shifts from "can I see your passport and card" to "welcome back, your room's ready, the restaurant's open until 10." Staff get the time back to actually look up and greet the guest in front of them. Properties running Duve consistently see that shift show up in review scores, especially in comments about arrival experience.
Results vary by property, but the pattern holds: time saved at the desk, plus new upsell revenue from offers surfaced during the check-in flow itself. Sofitel Fiji generated €25,000 in upsells within two months of launching Duve. Merrill House saw 400%+ ROI within its first month on the full platform. The common factor is adoption: a check-in flow only 20% of guests complete delivers a fifth of its potential value, so invitation timing and channel matter as much as the tool itself.
It writes back to your PMS automatically, no re-typing a passport number at 11pm. Duve connects to Mews, Opera Cloud, Cloudbeds, Guesty, Protel, and dozens more, part of 150+ integrations across the hospitality stack, used by 3450+ properties in 96+ countries. The same data (room type, party size, travel dates) is what lets Duve show a relevant upgrade or late checkout instead of a generic offer. Front office teams see fewer paper forms, shorter lines at peak arrival, and a guest database that's accurate because the guest typed it themselves. The moment a room is ready, check-in hands off directly to mobile keys.
One link. No app store, no password. Check-in, room info, upsells, and messaging in your branded experience.
Guests arrive ready. Registration, ID, and payment handled from their phone before they reach the lobby.
WhatsApp, SMS, email, OTA messages. One inbox for your team. Smart automation for the questions that repeat every night.
A guest messages at 2am. DuveAI answers in their language in under a minute. Your night team finds out in the morning it was handled.
A room upgrade before landing. A late checkout the morning after. Properties see 8-12% upsell conversion without chasing.
Check-in done, key on their phone. Guests walk past the front desk and straight to their room.
Your logo, your colors, your tone. Every screen the guest sees looks like it came from your property, not from a vendor.
Amenities, menus, house rules, all on the guest's phone. Update once, every room sees it instantly.
Pool bar, room service, lobby cafe. Guests browse and order from their phone, wherever they are on property.
See which upsells convert, which segments rebook, and where revenue leaks. One dashboard, real decisions.