Do guests need to download anything to use the Guest App?

No. It is fully web-based: guests open it from a link (SMS, email, WhatsApp, or a QR code on property) and it runs in their phone's browser. Nothing to install, no account to create.

What can guests actually do inside the Guest App?

Check in, view room and property info, message the front desk, order room service or F&B, book upsells (room upgrades, spa, late checkout), and check out, all from one link that stays live for the whole stay. It replaces the paper directory, the front-desk phone call, and a separate ordering system with one guest-facing surface.

Can we make it look like our own app instead of Duve's?

Yes, it is white-label by default. Your logo, fonts, colors, imagery, and tone apply across every screen, and guests experience it as your property's app. Multi-property groups can give each brand its own identity from one account.

Does the Guest App work for hostels and vacation rentals, or only hotels?

All three. The same web app scales from a single independent property to a multi-property group, hostel, or vacation-rental portfolio.

How does the Guest App connect to check-in and upsells, are they separate tools?

They are the same surface. Online check-in, mobile keys, upsells, messaging, and the room directory all live inside the one Guest App link. The guest profile collected at check-in is what decides which upsells and content each guest sees later.

What is a hotel guest app?

A hotel guest app is a single link a guest uses across the whole stay to check in, get property info, message the front desk, order services, and check out. Duve's is web-based, so guests open it with no download, and it carries the property's own branding rather than looking like a third-party tool.

Hotel Guest App:
One Link From Check-In to Checkout

From arrival to departure, guests get one link for everything: room details, messaging, upsells, and checkout. It looks like your hotel's own app. It's actually Duve, running quietly in the background.

Join thousands of hoteliers already experiencing the power of Duve

The Guest App is a Timesaver

The Guest app makes communication simple and helps keep our guests informed with their bookings. The price point is very reasonable. Especially, for new businesses starting out. Also, the customers service team are always quick to respond and assist with issues

Managing Director

Extended Stay, UK

Perfect Guest App for Hotels

Easy to use, user friendly for us and the guest! So lot of guests are using it and so we have more upsells. Guest do not lose time for check-in.

Etoy, Switzerland

Perfect Solution for Our Guests, Quick and Easy to Use

We really appreciate flexibility and personalization of the app in terms of contactless check-in, guest handbooks, and communication with guests.

Branch Manager

Interlaken, Switzerland

Built Around Who's Actually Staying

The Guest App shows different content to different guests at the same property. A family sees kids' activities and early check-in. A couple sees a spa package. What each guest sees is set once, by room type, booking source, or how they answered a question at check-in, and the system handles the rest.

No Download, No Friction

Guests open the app from a link in an email, text, or WhatsApp message, or by scanning a QR code on property. It runs in the browser they already have open. Nothing to install, nothing to log into.

Your Brand, Not Ours

Logo, colors, fonts, cover photos: all set by the property, all visible to the guest. Hotel groups running multiple brands can give each one its own look from a single account.

Everything the Guest Would Otherwise Call the Front Desk For

Wi-Fi password, restaurant hours, how the TV remote works, a spa booking: all answered inside the app instead of at the phone or the front desk. Update it once and every guest sees the current version.

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Duve Guest App FAQs

Frequently Asked Questions about the Duve Hotel Guest App

No. It's fully web-based: guests open it from a link sent by SMS, email, or WhatsApp, or from a QR code somewhere on property, and it runs directly in their phone's browser. There's nothing to install and no account to create.

Check in, see their room and reservation details, message the front desk in 20+ languages, order room service or from the pool bar, book upsells like a room upgrade or late checkout, and check out — all from the same link for the whole stay.

Yes, it's white-label by default. Your logo, fonts, colors, and imagery apply across every screen the guest sees. Hotel groups can give each brand in their portfolio its own distinct styling from one shared account.

All three. The same web app scales from a single independent hotel to a multi-property group, a hostel, or a vacation-rental portfolio, with room-type or unit-specific content and photos for each.

Same surface. Online check-in, mobile keys, upsells, messaging, and the room directory all live inside the one Guest App link. Whatever a guest shares at check-in — room type, party size, custom question answers — decides which upsells and content they see later in the app.

A hotel guest app is a single digital hub a guest uses across their whole stay, for check-in, property information, messaging the front desk, ordering services, and checking out. Duve's version is web-based (no download) and carries the property's own branding, so it reads as the hotel's app rather than a third-party tool.