Do guests need a separate app to use the digital key?

For most smart locks, yes: the phone-as-key uses Bluetooth or NFC, which a browser cannot provide, so guests download the property's own white-label app. The upside is that once they have it, everything lives there too (check-in, messaging, upsells, the room directory), so they can run the whole stay from the app. Newer Apple and Google Wallet keys are the exception: there the key sits in the phone's wallet.

Which lock systems do digital room keys work with?

Duve delivers digital keys on top of your existing smart locks. In-app mobile keys work with ASSA ABLOY, Salto, Dormakaba, Onity, and Vostio, Apple and Google Wallet keys are supported through newer providers, and remote-unlock locks like Keyless, Nuki, and TTLock are covered too, among a wide range of others.

When does a guest get access to keyless entry?

After online check-in is complete and the key is provisioned through the lock provider, the guest is prompted to open the app and the key activates. No manual step at the front desk.

What is the operational payoff versus plastic key cards?

The guest who lands at 11pm does not queue and does not call the desk, because their key is already on their phone. Fewer of those calls, less spend on card stock, and fewer front-desk interruptions for lost or demagnetized cards.

What is a digital hotel key?

A digital hotel key is a room key that lives on the guest's phone instead of a plastic card. The guest checks in online, then opens the hotel's app or their phone's wallet and holds the phone to the door to enter, using the hotel's existing smart locks.

How do digital hotel keys work?

The key is issued to the guest's phone after online check-in and talks to the door lock over Bluetooth or NFC. Because those need native phone access, the key runs in the hotel's app or in Apple or Google Wallet. Duve connects it to your existing smart locks from providers like ASSA ABLOY, Salto, Dormakaba, and Onity.

Room access made simple

Duve delivers room access straight to your guests' phones, for a contactless welcome that lifts guest satisfaction and takes the card work off your team.

Smartphone showing a digital hotel room key on the Duve app, held near a contactless reader

Join thousands of hoteliers already experiencing the power of Duve

Helps Fulfill Our Property Potential

It's excellent because you don't have to carry a card to open the room door or a wallet, the phone is always with us.

Infrastructure Manager

Vert Hotels

Great Experience With Duve!

The Contactless Check in saves time for both our staff and guests, reducing front desk congestion and creating a smooth arrival experience.

Operations Manager

City Center Hotel, Athens

Solves all problems

Our unique setup, which includes a kiosk and mobile key access, found its ideal match in Duve.

Boutique, Miami Beach

Hotel guest unlocking a room door with their phone, using a mobile key added to Apple Wallet or Google Wallet

Wallet Keys

The new standard of room access.

Send room keys straight to the digital wallet. Guests tap in with no app or desk stop, even when their battery is critically low.

Duve app screen prompting the guest to tap their phone on the lock to unlock the room

In-app mobile keys

A Bluetooth key for properties that run BLE locks.

Turn your branded Guest App into the room key for BLE locks, alongside check-in, messaging, property info, and upsells.

Duve app displaying door access codes for a guest's room alongside a phone unlocking a keypad lock

Remote-unlock locks

Open the door from anywhere. 

Give guests card-free access to rooms and facilities through the Guest App, including access codes and remote entry.

Self-service kiosk where a guest scans a QR code to print their hotel room key card

Kiosk and card dispenser

Skip the queue, even when the stay needs a plastic card. 

After online check-in, guests collect their keycard from a self-service dispenser—reducing front-desk handoffs.

Logos of smart lock partners that integrate with Duve mobile keys, including ASSA ABLOY, dormakaba, SALTO, and Nuki

Works with the smart locks you already run

Add digital access without replacing your locks. Duve connects with leading smart lock and digital key providers.

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Frequently Asked Questions

A digital hotel key replaces a plastic room card with access on the guest's phone. Depending on the setup, guests tap a Wallet Key, use a key in your app, or retrieve remote access.

Wallet Keys are room keys stored in Apple Wallet or Google Wallet. Guests do not need an app, can tap to enter in milliseconds, and the key keeps working when the phone battery is critically low.

Not for Wallet Keys, remote access, or kiosk card pickup. In-app mobile keys require the branded Guest App because Bluetooth or NFC access cannot run in a browser.

Remote-unlock locks let guests access rooms and facilities from their phone through the Guest App, using options such as access codes or remote entry. They’re a good fit for properties that want to offer card-free access without requiring guests to collect a physical key.

A self-service kiosk lets guests collect a printed physical keycard after completing online check-in, without waiting at the front desk. It’s ideal for properties that rely on plastic keycards but want to automate arrival and reduce front-desk handoffs.

Duve connects with major lock providers, including ASSA ABLOY, Salto, Dormakaba, Onity, Vostio, Keyless, Nuki, TTLock, and Igloohome. Compatibility depends on the access method.

Duve gives you flexibility over when Wallet Keys are sent and activated, including custom flows for VIPs or members. No front desk handoff required.

Guests arrive with the key already on their phone, reducing queues, calls, card stock, and front-desk interruptions from lost or demagnetized cards.

After online check-in, Duve issues access to the guest's phone. Wallet Keys use Apple or Google Wallet over NFC; in-app keys use Bluetooth or NFC. Duve connects both to your existing smart locks.