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Imagine and smart and efficient ways for guests to digitally manage their room key, well with Duve’s mobile key hotel guests can now add digital room keys to their mobile wallets. No lost keys, no late night calls to the front desks, just happy guests, and best of all no app download required.
Duve issues and manages all guest credentials through the same Guest App flow the property already runs, with no app download required from the guest. The credentials are generated automatically once online check-in is completed and the PMS marks the room as ready.
Duve partners with various door solutions including; ASSA ABLOY, Dormakaba, Salto, and Igloohome, to ensure a seamless experience for both hotels and guests.
For hotel operations, the digital room key cuts physical card replacement spend, reduces front desk interruptions over lost cards, and produces an access log per door entry managers can audit when needed.
It's excellent because you don't have to carry a card to open the room door or a wallet, the phone is always with us.
Infrastructure Manager
Vert Hotels
Very good customer service- Easy to use -Great functionality - Efficient for data collection - Quick and straightforward implementation process
Manager
VR, Cyprus
It is very easy to handle and to understand. The interface looks really, we got good reviews from our guests. You just have everything in on.
Project Manager
Davos, Switzerland
Don’t stay stuck in the past. Duve provides an integration for keyless entry systems for guests that makes entry into any establishment easier and safer than ever!
Never worry about guests misplacing keys, or having to provide keys in person– digital key card systems can be provided by hoteliers from anywhere at any time. Once guests complete guest check-in they are automatically given a digital key for the dates of their stay. Saving both you and them time and effort.
Duves keyless entry system requires no additional app download for your guests*. The easiest and most seamless way to provide keys.
*Depending on which integration you choose to work with, guests can either start using their digital key directly through the guest app, through a card dispenser kiosk, or through a simple download through the external party.
Duves guest app is integrated with the best digital key providers in the world: AssaAboly, Dormakaba, Salto, Keyless, Keynest, LockVue, and Vikey!
For most smart locks, yes: the phone-as-key uses Bluetooth or NFC, which a browser cannot provide, so guests download the property's own white-label app. The upside is that once they have it, everything lives there too (check-in, messaging, upsells, the room directory), so they can run the whole stay from the app. Newer Apple and Google Wallet keys are the exception: there the key sits in the phone's wallet.
Duve delivers digital keys on top of your existing smart locks. In-app mobile keys work with ASSA ABLOY, Salto, Dormakaba, Onity, and Vostio, Apple and Google Wallet keys are supported through newer providers, and remote-unlock locks like Keyless, Nuki, and TTLock are covered too, among a wide range of others.
After online check-in is complete and the key is provisioned through the lock provider, the guest is prompted to open the app and the key activates. No manual step at the front desk.
The guest who lands at 11pm does not queue and does not call the desk, because their key is already on their phone. Fewer of those calls, less spend on card stock, and fewer front-desk interruptions for lost or demagnetized cards.
A digital hotel key is a room key that lives on the guest's phone instead of a plastic card. The guest checks in online, then opens the hotel's app or their phone's wallet and holds the phone to the door to enter, using the hotel's existing smart locks.
The key is issued to the guest's phone after online check-in and talks to the door lock over Bluetooth or NFC. Because those need native phone access, the key runs in the hotel's app or in Apple or Google Wallet. Duve connects it to your existing smart locks from providers like ASSA ABLOY, Salto, Dormakaba, and Onity.
One link. No app store, no password. Check-in, room info, upsells, and messaging in your branded experience.
Guests arrive ready. Registration, ID, and payment handled from their phone before they reach the lobby.
WhatsApp, SMS, email, OTA messages. One inbox for your team. Smart automation for the questions that repeat every night.
A guest messages at 2am. DuveAI answers in their language in under a minute. Your night team finds out in the morning it was handled.
A room upgrade before landing. A late checkout the morning after. Properties see 8-12% upsell conversion without chasing.
Check-in done, key on their phone. Guests walk past the front desk and straight to their room.
Your logo, your colors, your tone. Every screen the guest sees looks like it came from your property, not from a vendor.
Amenities, menus, house rules, all on the guest's phone. Update once, every room sees it instantly.
Pool bar, room service, lobby cafe. Guests browse and order from their phone, wherever they are on property.
See which upsells convert, which segments rebook, and where revenue leaks. One dashboard, real decisions.