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I like being able to obtain a private review from the guests prior to their departure. It gives us a last opportunity to fix the relationship with the guest before a review goes public.
CEO
Hotel, UK
Automated messages for guest communication based on triggers and events during the reservation journey are straightforward, intelligent, and easy to implement.
Applications Manager
Hostel, Tel-Aviv
It is a great tool for customer communication, or online check-in saves a lot of time and collects all the necessary information from the customer in advance. Also, Duve brings smooth management from the moment a reservation is carried out until the customers leave.
Reservation Agent
VR, Paris
Email, SMS, WhatsApp, in-app chat, and OTA messages from Airbnb and Booking.com land in a single hub instead of five logins and a personal phone. Assign conversations, add internal notes, @mention a colleague, and reply from a shared library of canned responses.
DuveAI reads every incoming message, checks it against the guest's reservation and the property's own content, and either drafts a reply for staff to approve or answers directly. It also reads urgency and sentiment, so a complaint reaches a person immediately while a Wi-Fi question gets handled without anyone touching it.
Every message pulls in the guest's actual name, dates, room type, and booking source, so a reply about checkout time can become the moment you offer a late checkout, and a pre-arrival note reads like it was written for that one guest, because it was.
Canned responses answer the questions your team already knows by heart, in one click. Scheduled messages handle check-in reminders, mid-stay check-ins, and checkout follow-ups automatically, once configured.
WhatsApp, SMS, email, in-app chat, and OTA messaging from Airbnb and Booking.com (for properties on a supported PMS integration), all inside one inbox instead of five separate logins.
Not for the routine stuff. In Auto Answer Mode, DuveAI resolves questions like Wi-Fi, checkout time, parking, or breakfast hours instantly, in the guest's own language, using their real reservation data. It escalates anything it can't confidently answer to a person, with full context attached. Properties that want more oversight can run DuveAI in Suggestion Mode instead, where it drafts every reply and a person sends it.
Each scheduled message runs on conditions and mute hours you set, and pulls the guest's real reservation details rather than sending a generic blast. A message timed to an actual milestone in their stay doesn't read like the fifth automated ping of the day.
It depends on your guest mix and how many scheduled flows and AI sources you turn on, but the ceiling is high. Platform-wide, properties see up to 85% of messages handled automatically. Edgar Suites, running a reception-free apart-hotel portfolio, automates 80% of guest inquiries this way.
Yes. Because the conversation lives in the same hub as the guest's reservation and real-time availability, a checkout-time question can surface a late checkout offer with a direct purchase link, if the property has that upsell configured. DuveAI never invents availability — it only offers what's actually bookable.
Yes. Staff can filter guests by arrival date, departure date, booking source, or other attributes and send one broadcast that arrives as a personalized message to each guest, using their name and reservation details.
Duve runs guest communication for 3450+ properties across 96+ countries, from independent boutique properties to multi-brand groups managing every property from one dashboard.
A: Duve brings WhatsApp, email, SMS, and messages from Booking.com, Airbnb, and Expedia into one inbox. Guests message through WhatsApp or the Guest App, no download required. DuveAI answers most questions automatically, in under a minute, using the guest's live reservation data. Plans start at $120 per month, with no separate messaging subscription and no per-message fee.
Plans start at $120 per month for the messaging and guest communication tools, with pricing scaling based on property size and features.
One link. No app store, no password. Check-in, room info, upsells, and messaging in your branded experience.
Guests arrive ready. Registration, ID, and payment handled from their phone before they reach the lobby.
WhatsApp, SMS, email, OTA messages. One inbox for your team. Smart automation for the questions that repeat every night.
A guest messages at 2am. DuveAI answers in their language in under a minute. Your night team finds out in the morning it was handled.
A room upgrade before landing. A late checkout the morning after. Properties see 8-12% upsell conversion without chasing.
Check-in done, key on their phone. Guests walk past the front desk and straight to their room.
Your logo, your colors, your tone. Every screen the guest sees looks like it came from your property, not from a vendor.
Amenities, menus, house rules, all on the guest's phone. Update once, every room sees it instantly.
Pool bar, room service, lobby cafe. Guests browse and order from their phone, wherever they are on property.
See which upsells convert, which segments rebook, and where revenue leaks. One dashboard, real decisions.