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Based on 802 reviews
I like being able to obtain a private review from the guests prior to their departure. It gives us a last opportunity to fix the relationship with the guest before a review goes public.
Automated messages for guest communication based on triggers and events during the reservation journey are straightforward, intelligent, and easy to implement.
It is a great tool for customer communication, or online check-in saves a lot of time and collects all the necessary information from the customer in advance. Also, Duve brings smooth management from the moment a reservation is carried out until the customers leave.
agent de réservation
No matter how guests book their stay, start communicating with them right away. Duve provides open communication channels that allow you to contact guests before arrival and provide transportation information, upsells, online check-in and more!
Keep organized and communicate both internally and with guests in one centralized place. Send, track and manage all incoming communication across all channels from one hub–email, WhatApp, text and more.
Easily keep track and view full conversation history so that nothing falls through the cracks and you can always provide guests the best possible service.
Get automated and smart communication to save time for staff and quickly resolve any guest issues. Duve sends pre-scheduled messages like check-in and check-out information, transportation information, health information and more!
Plus Duve provides canned responses, to quickly solve frequently asked questions. Each message is filtered by priority and department, and can be tagged internally to specific people so that guest messages are always seen by the right department.
By tailoring your emails to specific guest profiles, you can include relevant content and add-on services that resonate with each audience and drive interaction with your business.
Personalize your marketing emails before, during, and after the guest journey to help boost revenues, improve guest relationship, and generate positive reviews. By prioritizing communication, you'll make guests feel valued, leading to an exceptional guest experience.