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Duve’s end-to-end guest management platform helps hoteliers offer a personalized and digital experience for guests throughout their entire journey - from booking to check-out.
Allow your guests to check in anytime, anywhere and reduce wait lines
A white-label, no-download guest app to answer all of your guest needs 24/7
Offer the right upsell to the right guest, at the right time and increase ancillary revenue
A centralized, omni-channel hub for both internal and guest communications
Duve makes communication quick, seamless and pain-free for guests and staff alike
Communicate with guests via open channels before guest arrival and throughout the entire guest journey.
Communicate and keep track of the full conversation in one place no matter where a message is sent–Email, WhatApp, text and more.
Anticipate frequently asked questions and respond to them quickly with pre-schedules messages and canned responses.
Filter messages by priority and department to ensure guest messages are seen and handled by the right department.
With offices in Tel Aviv and Paris, Duve serves its customers from over 64 countries around the world. So whether you visit Paris, London, New York, or Singapore, you can find a forward-thinking hotel with Duve’s end-to-end experience
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Create the right guest experience unique to each hotel guest based on their specific needs and preferences.
Build guest profiles by collecting relevant guest information via booking data, past selections and preferences.
Give guests the power to browse, select and book services, amenities and attractions easily via a web app or guest app.
Offer the most suitable offers, upgrades, and services with collected guest data that anticipates guests’ wants and needs.
Provide dynamic check-in and check out based on guests unique timelines to optimize hotel stay.
Simplify hotel processes, smartly allocate tasks, and save time for hotel staff.
Efficient use of staff time with check-in and check out processes being allocated to an automated online system.
Automated messages based on frequently anticipated guest questions and concerns.
Integrated keyless entry systems that save time for creating keys and provide quick entry to rooms.
Segmentation and data insights to understand performance and maximize profit margins.
Based on 802 reviews
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You can personalize the product according your needs and guests. It's an easy tool for all kind of guest and you can take all kind of analytic information to improve the revenue and hotel performance.
GM
Hotel, Barcelona
A user-friendly application, receives many good responses from our guests, the application is very convenient and suitable for the diverse audience that comes to Sherotel. Receives a quick response from Hila, the customer success manager, a thorough and professional response.
Hotel, Israel
Super friendly to use, improving significantly the guest journey and the communication with the guests and in addition saving a lot of time by check in online and other modules
Hotel, Italy