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OYO is a leading global hospitality platform operating over 200 franchised hotels and homes in the UK alone. Seeking to minimize administrative workloads for its partners and modernize outdated room access methods, the brand required a fully automated, end-to-end solution. In this OYO case study, we examine how they partnered with Duve and Igloohome to launch a frictionless digital guest experience. By combining a centralized communication hub with advanced mobile keys, OYO successfully eliminated manual workloads and transformed its self-check-in operations.
Head Of Key Account Management UK at OYO Rooms
Outdated room access methods: Before the integration, 99% of OYO properties did not use digital locks, relying on physical keys. This resulted in time-consuming key replacements, security risks, and additional operational costs. The process was manual, which created inefficiencies and operational challenges for OYO’s partners.
By integrating Duve’s guest experience platform with Igloohome’s digital lock technology, OYO was able to streamline its check-in process and entire guest experience across its properties. Duve enabled centralized guest communications, allowing operators to communicate directly with guests via a single platform, regardless of the booking channel. Igloohome’s access codes, triggered by valid guest information and credit card details, provided a secure, automated solution for room access. The integration eliminated the need for manual key replacements and enhanced both guest satisfaction and operational efficiency.
Streamlined check-in process: With Duve’s automated messaging capabilities, OYO guests now receive room access codes from Igloohome instantly based on predefined triggers. For example, once guests complete the required pre-arrival formalities in Duve’s online check-in, such as providing valid credit card details, Duve sends a scheduled message with the Igloohome-generated access code. This automation has significantly reduced staff workloads, freeing up time for more meaningful guest interactions instead of managing keys or making manual check-in calls. The entire process is seamless, ensuring that guests can enter their rooms without delays or complications.
The collaboration between OYO, Duve and Igloohome, has significantly improved OYO’s operational efficiency and enhanced the guest experience. By automating the check-in process and centralizing communication, OYO has been able to facilitate reducing administrative tasks and focus on delivering a seamless experience for guests.
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