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CostaRentals is a vacation rental agency with hundreds of properties located in various regions across Spain. CostaRentals deliver a high quality experience to both the local and international market. They offer the most effective and cost-friendly vacation properties with ongoing customer support. From choosing the perfect accommodation to booking a luxurious condo, you can discover the possibilities of their robust catalog. Their properties are ideal destinations for a memorable holiday experience for families, couples, solo travelers and much more.
By utilizing Duve’s services, they are now able to effectively manage guest check-ins, communication, and upselling from a remote location. This has allowed Costa Rentals to free up time and resources, enabling them to concentrate on offering a more exclusive and customized experience to guests staying in their high-end apartments.
Owner at Costa Rentals
Costa Rentals searched for a solution to upsell check-ins that they were offering for free, plan arrivals and departures ahead of time, and centralize all guest communication.
Duve’s provided Costa Rentals with a communication hub to centralize all communication with guests, online check-in (with the inclusion of offering early check-ins) and collecting information about guests before their arrival. Duve also provided guests with information about nearby services and attractions. This also helped Costa Rentals stay on top of arrivals and departures, while also ensuring that they were at the service of the guests that were mid-stay.
As a result of implementing Duve, Costa Rentals experienced an immediate impact on their business revenue, operations, and guest satisfaction.
With the implementation of Duve, Costa Rentals was able to offer personalized recommendations and attentive services that create a truly unique and memorable stay for their guests. By leveraging technology, Costa Rentals has been able to enhance their overall guest experience, increase revenue and optimize their operations.
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