Vacation Rentals • Spain

How Costa Rentals Began Growing Revenues by Automatically Selling Early Check-ins

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200 apartment Vacation Rental
174% ROI
4.5 star rating in Duve's digital check-out

Introduction

CostaRentals is a vacation rental agency with hundreds of properties located in various regions across Spain. CostaRentals deliver a high quality experience to both the local and international market. They offer the most effective and cost-friendly vacation properties with ongoing customer support. From choosing the perfect accommodation to booking a luxurious condo, you can discover the possibilities of their robust catalog. Their properties are ideal destinations for a memorable holiday experience for families, couples, solo travelers and much more.

By utilizing Duve’s services, they are now able to effectively manage guest check-ins, communication, and upselling from a remote location. This has allowed Costa Rentals to free up time and resources, enabling them to concentrate on offering a more exclusive and customized experience to guests staying in their high-end apartments.

I really love Duve, the concept is brilliant. Before we started using Duve, we weren't sure exactly what we were looking for, but once we found Duve and tried it out, we realized that it was exactly what we needed.

Frank Ulm

Owner at Costa Rentals

Key Challenges

Costa Rentals searched for a solution to upsell check-ins that they were offering for free, plan arrivals and departures ahead of time, and centralize all guest communication.

No system in place for early check-in: Costa Rentals wanted to offer early check-in, but they had no automated tool that would help them offer it to guests in a way that they could easily select and pay for it before their arrival.
Uncoordinated planning: With 200 apartments spread throughout Spain, Costa Rentals needed to have a solution that would help them plan arrivals and departures ahead of time, essentially allowing them to manage tasks more efficiently.
Unstructured guest communication: Having so many new guests coming and going daily, they wanted one place that they could easily centralize and manage communications with all their guests.

Duve’s Solution

Duve’s provided Costa Rentals with a communication hub to centralize all communication with guests, online check-in (with the inclusion of offering early check-ins) and collecting information about guests before their arrival. Duve also provided guests with information about nearby services and attractions. This also helped Costa Rentals stay on top of arrivals and departures, while also ensuring that they were at the service of the guests that were mid-stay.

Upselling with Duve is great! Early check-in and late check-out being offered automatically based on availability is like earning free money. Before we were leaving money on the table and offering it for free, and now with Duve we can sell it to our guests automatically.

Frank Ulm

Owner at Costa Rentals

The Results

As a result of implementing Duve, Costa Rentals experienced an immediate impact on their business revenue, operations, and guest satisfaction.

Easily offer upsells for early check-in: Costa Rentals immediately experienced an impact on their ancillary revenue with guests purchasing early check-ins through their online check-in process. Additionally, they noticed guests also purchasing late check-outs. Overall they noted a 174% ROI just from selling early check-in and late check-out.
Seamless scheduling ahead of time: Costa Rentals was able to plan ahead of time to better coordinate with cleaning and maintenance companies. Additionally, they could schedule greeters to meet with guests arriving at luxury apartments that they were managing.
A hub for centralized guest communication: Costa Rentals was able to easily communicate with the numerous new guests arriving and leaving the properties daily, and even noted an increased average rating of 4.5/5 from guests through Duve’s online check-out.

Conclusion

With the implementation of Duve, Costa Rentals was able to offer personalized recommendations and attentive services that create a truly unique and memorable stay for their guests. By leveraging technology, Costa Rentals has been able to enhance their overall guest experience, increase revenue and optimize their operations.