Duve wins best guest app
Duve wins best guest experience platform
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Gate Collection, a luxury and lifestyle hotel collection with over 1,000 rooms across four hotels (with three in Paris and one in Washingotn DC), has revolutionized its guest experience with Duve. Prior to partnering with Duve, The Gate Collection faced challenges in structuring their guest journey, which limited their potential to maximize revenue and enhance guest satisfaction. The Gate Collection implemented Duve in three of their hotels including Hôtel du Collectionneur, Hôtel Le Patio Bastille, and Les Jardins du Marais. With Duve, they have established a seamless, structured guest journey, significantly improving guest engagement and revenue generation before and during the guest-stay.
Deputy Director of Revenue and Reservations
Duve has equipped The Gate Collection with a guest experience platform that enhances the guest journey across its three unique brands. By utilizing Duve’s comprehensive suite—including online check-in, a versatile communication hub, upselling tools, and customizable guest apps—The Gate Collection has been able to personalize the guest experience for their guests staying at each of their 3 brands. By supporting multi-brand hotel accounts, Duve enables distinct branding and tailored guest journeys, including unique communications, guest apps, and upsells for each hotel. Furthermore, it facilitates performance analysis across the group, allowing for optimization strategies that leverage the strengths of each brand while maintaining management efficiency under a single group account. This approach not only streamlines operations but also elevates the guest experience across The Gate Collection’s portfolio.
The Gate Collection’s experience with Duve demonstrates the importance of a well-structured guest journey. By leveraging Duve’s solutions, The Gate Collection has not only streamlined its guest communication and upselling strategies but also significantly enhanced guest satisfaction. This case study demonstrates that with the right tools, hotels can transform their guest experience, resulting in increased revenue and operational efficiency. The Gate Collection’s success story with Duve is a testament to how personalized engagement and efficient communication can elevate the overall guest experience, setting a new standard for hospitality excellence.
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