How Edgar Suites Leverages DuveAI to Automate 80% of Guest Inquiries and Deliver a Seamless Reception-Free Experience

Handling Communications Across Multiple Channels: Edgar Suites previously used a different guest messaging solution but found it inflexible. The platform lacked integration with Airbnb and Booking.com chats, had no AI-driven automation, and didn’t support upselling opportunities. Managing messages manually across various platforms was time-consuming and inefficient.

Ensuring Guests Have All Necessary Information: Without an on-site reception, Edgar Suites had to ensure that guests could access all relevant information on demand. The digital reception team was overwhelmed with repetitive inquiries, highlighting the need for self-service solutions to reduce response times and improve efficiency.

Over 80% of Guest Inquiries Automated with Duve’s Generative AI Agents:

Edgar Suites has streamlined guest communications by consolidating inquiries from multiple channels—including WhatsApp, Airbnb, Booking.com, and email—into a Duve’s Communication Hub, enabling faster, more efficient responses.

By integrating DuveAI across its three largest brands, Edgar Suites has automated over 80% of guest inquiries, significantly reducing response times and boosting efficiency. DuveAI seamlessly handles FAQs and routine requests, allowing staff to focus on complex cases requiring human attention, such as invoice requests and booking modifications.

To maintain a consistent guest experience, Edgar Suites has trained DuveAI to align with its brand voice and communication style. The AI Agents are especially valuable during peak morning hours, when staff are catching up on tasks. With plans to expand DuveAI across all 17 remaining brands by February, Edgar Suites expects even greater efficiency gains.

Over 6 Guest App Sessions Per Reservation – Transforming Communication & Enhancing Efficiency: The Duve Guest App provides instant access to essential information, such as appliance instructions and local recommendations, reducing repetitive inquiries and the need for direct support. With guests engaging in over six sessions per reservation, the app has evolved into a primary communication channel, dramatically reducing calls to digital reception while fostering seamless interactions throughout the guest journey.