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Leonardo Hotels, with more than 255 hotels in over 117 destinations, began integrating Duve at their hotels across Central Europe. With headquarters in Germany and hotels across Czech Republic, Romania, Spain, Italy, and Paris, the chain focused on using digital solutions to streamline operations and enhance guest satisfaction. The initial deployment involved the use of Duve for online check-ins, aiming to gradually leverage technology to improve the guest journey.
IT/Accounting Manager, Leonardo Hotels
Duve provided a comprehensive platform that included digital check-in, a guest app, and enhanced communication tools, all tailored to fit the unique regulatory and operational needs of Leonardo Hotels. Features such as compliance with local e-signature laws and seamless integration with existing property management systems were crucial.
Leonardo Hotels’ adoption of Duve transformed their approach to hospitality management across their European portfolio. The technology not only enhanced guest satisfaction by streamlining operations but also provided the flexibility needed to adapt to local regulations and practices. Leonardo Hotels rolled out Duve across 2-3 new hotels weekly, demonstrating the scalability of the solution. Duve’s flexible platform allowed for incremental enhancements and adaptations based on specific hotel needs and guest feedback. This case study serves as a testament to Duve’s impact on large hotel chains, showcasing a clear rollout plan and significant improvements in operational efficiency and guest engagement.
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