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Domaine de Biar, an elegant 18th-century property transformed into a luxurious 4-star hotel, offers guests a unique getaway experience surrounded by acres of nature. When Domaine de Biar learned about Duve’s offering, they immediately saw the potential of Duve to elevate their guest experiences and streamline operations. In this case study, we explore how Domaine de Biar leveraged Duve to achieve exceptional results in ROI, operational efficiency, and guest satisfaction.
Development Manager
Domaine de Biar implemented Duve to address multiple challenges related to their guest experience and operations. Duve’s communication tools enabled the property to automate guest interactions, including pre-arrival reminders and post-stay follow-ups. The guest app provided an intuitive platform for guests to access information and purchase add-on services. Additionally, Duve seamlessly integrated with SaltoPro Access mobile keys, enhancing convenience for late arrivals.
Domaine de Biar’s partnership with Duve resulted in remarkable improvements in guest experiences and revenue generation. With a positive ROI generated, efficient guest communication, and enhanced guest engagement, Duve has proven to be a valuable asset for the property. As Domaine de Biar continues to provide an elegant getaway surrounded by nature, Duve remains an essential tool for delivering exceptional service and driving revenue growth.
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