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Astotel, a renowned collection of seventeen 3- and 4-star boutique hotels in Paris, embarked on a transformative journey with Duve, a leading provider of guest experience management solutions. With over 60 years of experience, Astotel is committed to delivering exceptional guest satisfaction through personalized service, consistently ranking among the top 10% of hotels in France on Tripadvisor and receiving high recommendations from online travel agency sites. Astotel partnered with Duve to leverage their guest experience management platform, aiming to elevate their guests’ experiences and streamline operational processes.
Director of Strategy and Innovation
As one of Duve’s first customers, Astotel found a solution to their challenges by adopting Duve’s guest experience management platform. This solution addressed their issues by: Streamlining check-in procedures, allowing them to capture essential guest information, and unifying all management of operations across all hotels.
Astotel’s collaboration with Duve underscores the transformative power of digital solutions within the hospitality sector. By leveraging Duve’s innovative guest experience suite, Astotel not only elevated its guest experience but also achieved significant operational milestones. Their success story showcases the potential for other hoteliers to enhance guest satisfaction, streamline operations, and improve post-stay marketing efforts by partnering with Duve.