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Duve’s guest communication platform centralizes every inbound conversation (WhatsApp, SMS, email, Booking.com, Airbnb threads) into one dashboard. And, all guest data is synced, so no context questions are required.
This allows a thread about checkout time to easily become the channel that sells a late checkout. DuveAI, The AI-powered communication channel, can auto-resolve routine inquiries in 20+ languages, drawing on the property’s knowledge base plus reservation data.
Scheduled messages handle predictable pre-arrival and in-stay touchpoints (welcome, mid-stay check-in, checkout reminder) without anyone clicking send, with frequency caps to prevent over-messaging.Edgar Suites automates 80% of guest inquiries this way, delivering a reception-free experience across their apart-hotel portfolio.
Duve’s automated guest messaging runs across 1,000+ properties in 70 countries.
I like being able to obtain a private review from the guests prior to their departure. It gives us a last opportunity to fix the relationship with the guest before a review goes public.
CEO
Hotel, UK
Automated messages for guest communication based on triggers and events during the reservation journey are straightforward, intelligent, and easy to implement.
Applications Manager
Hostel, Tel-Aviv
It is a great tool for customer communication, or online check-in saves a lot of time and collects all the necessary information from the customer in advance. Also, Duve brings smooth management from the moment a reservation is carried out until the customers leave.
agent de réservation
VR, Paris
Stay organized and communicate with guests in one centralized place. Send, receive, track and manage all communications across all channels from one hub –email, WhatApp, SMS, chats from Airbnb and Booking.com and more. Our Communication Hub ensures all your guest communications are organized and accessible, streamlining the process for maximum efficiency. Plus, by supporting Inbound Messaging, you’ll turn every conversation into an improved experience or a potential booking.
With Duve's generative AI Agents, acting as your 24/7 guest services team, you’ll automatically start enhancing operational efficiency, guest satisfaction, and revenue potential. Duve’s AI Agents analyze guest profiles and leverage advanced techniques such as sentiment analysis and generative AI to provide personalized communication, suggest tailored recommendations, and offer relevant add-ons, ensuring every guest interaction is meaningful.
Enhance your interactions so that they resonate with the unique preferences and reservation details of each guest. Personalizing your communications before, during, and after the guest journey will help you boost revenues, improve guest relationships, and generate positive reviews. By leveraging dynamic content related to each guest, your staff can seamlessly integrate personalized details into every communication, making each message feel tailored and directly relevant to the individual.
Maximize your team's efficiency with preset canned responses and scheduled messaging. Utilize scheduled messaging for timely communications throughout the guest's stay—from online check-in reminders to feedback requests at checkout—ensuring a seamless and engaging guest experience with minimal manual work from your team.
One link. No app store, no password. Check-in, room info, upsells, and messaging in your branded experience.
Guests arrive ready. Registration, ID, and payment handled from their phone before they reach the lobby.
WhatsApp, SMS, email, OTA messages. One inbox for your team. Smart automation for the questions that repeat every night.
A guest messages at 2am. DuveAI answers in their language in under a minute. Your night team finds out in the morning it was handled.
A room upgrade before landing. A late checkout the morning after. Properties see 8-12% upsell conversion without chasing.
Check-in done, key on their phone. Guests walk past the front desk and straight to their room.
Your logo, your colors, your tone. Every screen the guest sees looks like it came from your property, not from a vendor.
Amenities, menus, house rules, all on the guest's phone. Update once, every room sees it instantly.
Pool bar, room service, lobby cafe. Guests browse and order from their phone, wherever they are on property.
See which upsells convert, which segments rebook, and where revenue leaks. One dashboard, real decisions.