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With Duve’s hotel online check-in guests can complete a full registration from any browser before arrival, no app required. The secure pre-arrival check-in link reaches the guest by email, SMS, or WhatsApp, then guides them through ID capture, digital registration card signing, and a secure card hold, before writing every field back to the property’s PMS automatically.
And, the data from online check-in is used to support targeted upsells (room upgrades, late checkout, spa, and more) meaning not only is it supporting your front desk but enhancing ancillary conversion in one motion.
For front office managers, the practical effect is fewer paper forms at 11pm, shorter lobby lines at peak arrival, and a clean guest database without manual re-keying.
Duve’s online check-in software for hotels runs across 150+ PMS integrations and 1,000+ properties in 70 countries, with a clean handoff to the mobile key flow the moment the room is ready.
Andreas Loru
Vice General Manager, Hotel Am Konzerthaus.
Alan Ilitzky
Content Manager at ULIV
Tracey Carter Knox
Director of Revenue at Sofitel Sydney Darling Harbour
With Duve’s mobile ordering platform, guests can place orders effortlessly while providing special requests or dietary preferences directly through the app. Staff can easily track these orders in real time, ensuring accuracy and efficiency. By centralizing guest orders and preferences, the platform helps streamline operations, reduce errors, and enhance the overall F&B experience for both guests and staff.
Duve's web-based platform allows guests to place orders instantly without downloading an app. Guests can access menus effortlessly through a link sent via smart scheduled messages throughout their journey or by scanning Duve’s QR codes placed at pools, bars, or restaurants. This enables them to browse menus, customize orders, and place requests instantly without waiting for staff assistance. Whether in their room, by the pool, or exploring the hotel, guests can enjoy a frictionless, contactless ordering experience that enhances convenience and satisfaction.
Seamlessly integrate with leading POS systems worldwide, enabling direct ordering from Duve's guest app to your PMS with real-time inventory updates and dynamic pricing. No POS? No problem! Duve also supports custom menu creation, allowing hotels to design and manage menus for food, spa services, or any other offerings directly within the platform. Guests can browse, customize, and order with ease, enhancing their overall experience while driving additional revenue.
One link. No app store, no password. Check-in, room info, upsells, and messaging in your branded experience.
Guests arrive ready. Registration, ID, and payment handled from their phone before they reach the lobby.
WhatsApp, SMS, email, OTA messages. One inbox for your team. Smart automation for the questions that repeat every night.
A guest messages at 2am. DuveAI answers in their language in under a minute. Your night team finds out in the morning it was handled.
A room upgrade before landing. A late checkout the morning after. Properties see 8-12% upsell conversion without chasing.
Check-in done, key on their phone. Guests walk past the front desk and straight to their room.
Your logo, your colors, your tone. Every screen the guest sees looks like it came from your property, not from a vendor.
Amenities, menus, house rules, all on the guest's phone. Update once, every room sees it instantly.
Pool bar, room service, lobby cafe. Guests browse and order from their phone, wherever they are on property.
See which upsells convert, which segments rebook, and where revenue leaks. One dashboard, real decisions.