Do guests need a separate app to order room service or from the pool bar?

No. Ordering happens inside the same Guest App link guests already have. They scan a QR code or open a scheduled message link, browse the menu, and order, with no separate app or account.

What if we don't have a POS system, can we still use this?

Yes. With a connected POS (such as Infrasys/Shiji or Simphony), pricing, availability, and inventory sync in real time. Without one, you build and manage menus directly inside Duve. No POS is required to start.

Where can guests order from, just their room?

Anywhere you place a QR code or send a link: room, pool, bar, or lounge, each becomes its own ordering point, not just room service.

Can guests add special requests or dietary notes to an order?

Yes. Guests add dietary preferences or special requests when placing the order, and staff see them attached to the order in real time rather than as a follow-up phone call.

How do you create a QR code menu for a hotel or restaurant?

You do not build the QR code by hand. In Duve, you set up the menu once (F&B, spa, or any service), and the platform generates the QR codes you place at the room, pool, bar, or lobby. Guests scan, browse in their language, and order, with or without a connected POS.

How do guests order room service without calling the front desk?

They scan a QR code or tap a link and order straight from their phone inside the same Guest App they already use, choosing items, adding dietary notes, and paying, while the order reaches staff in real time.

Digital Menus & Mobile Ordering Software for Hotels:
Order From Any Phone, No App Download

Guests scan a QR code or tap a link, browse the menu, and order in seconds. Works with your POS or runs on its own, so every property can turn on mobile ordering today.

Join thousands of hoteliers already experiencing the power of Duve

Once we went live, it only took about three days to start seeing the first upsell results.

Andreas Loru

Vice General Manager, Hotel Am Konzerthaus.

Duve has been a game changer for us—enhancing guest experience, generating extra revenue, and helping us provide better hospitality.

Alan Ilitzky

Content Manager at ULIV

Duve’s advanced capabilities allow us to manage all guest-facing operations from a single platform.

Tracey Carter Knox

Director of Revenue at Sofitel Sydney Darling Harbour

Fewer errors, faster service

Every order includes exactly what the guest asked for, dietary notes and all, so nothing gets lost between the app and the kitchen. Staff see each order the moment it comes in, with no relay through a phone call or a handwritten ticket.

Order from wherever they are

No download, no login. Guests reach the menu through a scheduled message or a QR code at the pool, the bar, or the restaurant, and order straight from their phone.

Connect your POS, or skip it entirely

Link a POS like Simphony and pricing, availability, and inventory update automatically. No connected POS? Build the menu directly in Duve for F&B, spa, or any other product.

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Frequently Asked Questions

No. Ordering runs inside the same Guest App link your guests already have for check-in and messaging. They scan a QR code or tap a scheduled message, browse the menu, and order.

Yes. Connect a POS like Oracle Simphony and pricing, availability, and inventory sync automatically. No POS? Build and manage the menu directly inside Duve instead.

Anywhere you place a QR code or send a link. Room, pool, bar, lobby cafe — each spot becomes its own ordering point, not just room service.

Yes. Guests add dietary preferences or special requests when they place the order, and staff see them attached to the order immediately, not as a follow-up phone call.

You don't design the QR code yourself. Set up the menu once in Duve, and the platform generates QR codes you place at the room, pool, bar, or lobby.

They scan a QR code or tap a link and order from their phone inside the Guest App, choosing items, adding notes, and paying. The order reaches staff in real time, no phone call needed.

Duve won Best Mobile Ordering & Room Service at the 2026 Hotel Tech Awards, its second year running the category. Results can come fast: at Hotel Am Konzerthaus, it took three days after going live to see the first upsell results.

Everything you need to exceed guest expectations

Guest App

One link. No app store, no password. Check-in, room info, upsells, and messaging in your branded experience.

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Online Check-in

Guests arrive ready. Registration, ID, and payment handled from their phone before they reach the lobby.

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Guest Communication

WhatsApp, SMS, email, OTA messages. One inbox for your team. Smart automation for the questions that repeat every night.

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DuveAI

A guest messages at 2am. DuveAI answers in their language in under a minute. Your night team finds out in the morning it was handled.

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Upsells

A room upgrade before landing. A late checkout the morning after. Properties see 8-12% upsell conversion without chasing.

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Mobile Keys

Check-in done, key on their phone. Guests walk past the front desk and straight to their room.

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Hotel Brand

Your logo, your colors, your tone. Every screen the guest sees looks like it came from your property, not from a vendor.

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Room Directory

Amenities, menus, house rules, all on the guest's phone. Update once, every room sees it instantly.

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