8 Ancillary Revenue Streams Hotels Can Tap Into Without Selling a Single Room
How Mobile Ordering Boosts Hotel Revenue: Insights from 4,000+ Guest Orders
How AI is Transforming The Hospitality Industry
Centralized Guest Communication in Hotels: 6 Messaging Trends Backed by Data
Beyond Automation: AI’s Role in Personalized Hospitality
Unlocking New Revenue in Hospitality
With Duve’s hotel online check-in guests can complete a full registration from any browser before arrival, no app required. The secure pre-arrival check-in link reaches the guest by email, SMS, or WhatsApp, then guides them through ID capture, digital registration card signing, and a secure card hold, before writing every field back to the property’s PMS automatically.
And, the data from online check-in is used to support targeted upsells (room upgrades, late checkout, spa, and more) meaning not only is it supporting your front desk but enhancing ancillary conversion in one motion.
For front office managers, the practical effect is fewer paper forms at 11pm, shorter lobby lines at peak arrival, and a clean guest database without manual re-keying.
Duve’s online check-in software for hotels runs across 150+ PMS integrations and 1,000+ properties in 70 countries, with a clean handoff to the mobile key flow the moment the room is ready.
Focus your attention on the most urgent matters first. Duve’s AI Agents automatically analyze conversations and mark urgent ones as prioritized based on the tone of voice detected, stage in the guest's journey, and the inquiry topic. Never waste time with low priority matters that can be handled later. Instead, focus on an unforgettable guest experience by handling the more important matters faster.
Responding to guests can take up a lot of staff time and create long response times for guests. Each response generated by Duve’s AI Agents is highly tailored to the specific guest inquiry by taking into account information specifically related to the given guest - such as, reservation status, loyalty memberships, booking sources, guest information pulled from your PMS, and dozens of more data points available within Duve. The generative AI Agents use this data to highly personalize the communication with each and every guest, leading to increased guest satisfaction and improved engagement with guests.
Duve’s AI Agents not only streamline operations but also unlock new revenue streams with ease. By intelligently suggesting tailored add-on services and upgrades, the AI Agents enable your staff to efficiently manage booking requests, either manually or through automated approvals. This approach ensures that every guest interaction is an opportunity to enhance their experience while significantly increasing the revenue potential per guest, optimizing both satisfaction and profitability.
Transform the way you manage guest communications during staff shortages or high turnover periods with Duve’s AI Agents. These agents are trained to align with your brand's unique communication style, ensuring consistent, high-quality interactions without the ongoing need for staff training. Offering support in over 100 languages and across various communication channels, including WhatsApp, SMS, and chats from Airbnb and Booking.com, they guarantee that every guest receives a personalized and accurate response in their preferred language and medium.
One link. No app store, no password. Check-in, room info, upsells, and messaging in your branded experience.
Guests arrive ready. Registration, ID, and payment handled from their phone before they reach the lobby.
WhatsApp, SMS, email, OTA messages. One inbox for your team. Smart automation for the questions that repeat every night.
A guest messages at 2am. DuveAI answers in their language in under a minute. Your night team finds out in the morning it was handled.
A room upgrade before landing. A late checkout the morning after. Properties see 8-12% upsell conversion without chasing.
Check-in done, key on their phone. Guests walk past the front desk and straight to their room.
Your logo, your colors, your tone. Every screen the guest sees looks like it came from your property, not from a vendor.
Amenities, menus, house rules, all on the guest's phone. Update once, every room sees it instantly.
Pool bar, room service, lobby cafe. Guests browse and order from their phone, wherever they are on property.
See which upsells convert, which segments rebook, and where revenue leaks. One dashboard, real decisions.