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Unlocking New Revenue in Hospitality
Duve’s hotel AI platform helps hospitality teams deliver faster, more consistent guest communication across every channel, without increasing operational workload.
The AI-powered guest messaging system automatically handles common guest questions about check-in, parking, breakfast, Wi-Fi, housekeeping, and more in over 20 languages, using live reservation data to deliver accurate, personalized responses instantly. Available across WhatsApp, SMS, email, guest apps, and OTA messaging channels, the AI chatbot for hotels can operate in staff-assisted mode or fully automated mode, depending on each property’s operational preferences.
The platform also prioritizes incoming conversations based on urgency and sentiment, ensuring complaints, emergencies, and service issues are immediately routed to the right staff member.
As a hotel AI concierge, Duve maintains fully white-label communication under the hotel’s brand while helping teams scale service efficiently. Edgar Suites automated 80% of guest inquiries using DuveAI, Welkeys improved response rates by 20%, and HUSWELL reduced response times across its portfolio by 30%.
Focus your attention on the most urgent matters first. Duve’s AI Agents automatically analyze conversations and mark urgent ones as prioritized based on the tone of voice detected, stage in the guest's journey, and the inquiry topic. Never waste time with low priority matters that can be handled later. Instead, focus on an unforgettable guest experience by handling the more important matters faster.
Responding to guests can take up a lot of staff time and create long response times for guests. Each response generated by Duve’s AI Agents is highly tailored to the specific guest inquiry by taking into account information specifically related to the given guest - such as, reservation status, loyalty memberships, booking sources, guest information pulled from your PMS, and dozens of more data points available within Duve. The generative AI Agents use this data to highly personalize the communication with each and every guest, leading to increased guest satisfaction and improved engagement with guests.
Duve’s AI Agents not only streamline operations but also unlock new revenue streams with ease. By intelligently suggesting tailored add-on services and upgrades, the AI Agents enable your staff to efficiently manage booking requests, either manually or through automated approvals. This approach ensures that every guest interaction is an opportunity to enhance their experience while significantly increasing the revenue potential per guest, optimizing both satisfaction and profitability.
Transform the way you manage guest communications during staff shortages or high turnover periods with Duve’s AI Agents. These agents are trained to align with your brand's unique communication style, ensuring consistent, high-quality interactions without the ongoing need for staff training. Offering support in over 100 languages and across various communication channels, including WhatsApp, SMS, and chats from Airbnb and Booking.com, they guarantee that every guest receives a personalized and accurate response in their preferred language and medium.
One link. No app store, no password. Check-in, room info, upsells, and messaging in your branded experience.
Guests arrive ready. Registration, ID, and payment handled from their phone before they reach the lobby.
WhatsApp, SMS, email, OTA messages. One inbox for your team. Smart automation for the questions that repeat every night.
A guest messages at 2am. DuveAI answers in their language in under a minute. Your night team finds out in the morning it was handled.
A room upgrade before landing. A late checkout the morning after. Properties see 8-12% upsell conversion without chasing.
Check-in done, key on their phone. Guests walk past the front desk and straight to their room.
Your logo, your colors, your tone. Every screen the guest sees looks like it came from your property, not from a vendor.
Amenities, menus, house rules, all on the guest's phone. Update once, every room sees it instantly.
Pool bar, room service, lobby cafe. Guests browse and order from their phone, wherever they are on property.
See which upsells convert, which segments rebook, and where revenue leaks. One dashboard, real decisions.