With evolving global regulations mandating stricter guest identification requirements, hotels are now facing a pressing need to modernize their check-in processes. Countries like Singapore and Spain have introduced tighter compliance measures requiring hotels to collect and verify guest identification before check-in. While this presents a challenge, it also opens the door for hotels to embrace online check-in – transforming what was once a tedious administrative task into an opportunity to enhance guest experience, improve efficiency, and future-proof operations.
Regulations as a Catalyst for Change
Governments worldwide are tightening security measures, requiring hotels to verify guest identities before they check in. In Singapore, for example, hotels must collect full guest details, including national ID numbers, as part of the Hotels Licensing Regulations. Spain recently introduced Royal Decree 933/2021, which expands the amount of personal data hotels must collect from guests. These regulations are designed to enhance security and prevent fraud, but they also add to the administrative burden on hotels.
However, instead of seeing these requirements as a challenge, hotels can leverage them as a chance to transition toward a smoother, more modern check-in experience. By adopting digital ID verification within an online check-in process, hotels can turn compliance into a strategic advantage.
How Duve Turns Compliance Into a Seamless Guest Experience
At Duve, we understand that evolving regulations are reshaping the way hospitality operates. That’s why our solution is designed to not only ensure compliance, but also enhance operational efficiency and elevate the guest experience – it’s a win-win (and yes, it’s award-winning too!).
With Duve’s online check-in process, guests can securely submit their identification before arrival, making check-in effortless. The system automatically verifies IDs in accordance with legal requirements, securely storing data to meet compliance needs. By eliminating unnecessary paperwork and front desk bottlenecks, hotels can focus more on delivering personalized service.
What’s more, data from Duve shows that 8 out of 10 guests successfully complete the online check-in process, including ID verification. This high adoption rate highlights the fact that travelers are ready for a digital-first approach, making it easier than ever for hotels to evolve their check-in process.
Why Online Check-In Is a Win for Hotels
Smoother Arrivals, Happier Guests – No more waiting in long lines at reception. Guests can check in at their own convenience before stepping into the hotel – making their first impression frictionless and stress-free.
Effortless Regulatory Compliance – Duve ensures that all guest information is collected and stored securely, helping hotels stay compliant with international regulations like GDPR and local mandates in markets like Singapore and Spain.
Improved Operational Efficiency – By automating guest verification and data collection, staff are freed from repetitive manual tasks. This allows them to focus on what truly matters: delivering meaningful, high-touch guest interactions.
A Step Toward the Future – Implementing online check-in sets the foundation for a more tech-driven hospitality experience. It signals to guests that your property is innovative and aligned with modern expectations.
Revenue Growth Opportunities – When check-in happens digitally, hotels gain more chances to offer timely, personalized upsells – from room upgrades to spa treatments – right when guests are most engaged.
Stronger Guest Relationships, Pre-Arrival – Online check-in opens the door to learn more about guests before they arrive. This helps hotels personalize their stay experience in ways that feel seamless and thoughtful.
A Boost to Your Loyalty Strategy – With direct communication starting earlier in the guest journey, hotels can promote their membership or loyalty program in a more targeted way – turning one-time guests into returning customers.
Regulations as a Doorway to a Better Check-In Process
The shift towards digital ID verification is no longer just about meeting legal requirements – it’s a turning point for hotels to rethink and refine the check-in experience. Rather than being seen as an obstacle, these regulations are an opportunity to create a more seamless, welcoming, and efficient guest journey.
Duve is leading this transformation, helping hotels turn compliance into a strategic advantage. By embracing online check-in, hotels can meet regulatory demands while also unlocking the benefits of a more streamlined and guest-centric check-in experience.
Is your hotel ready to take advantage of this opportunity? Discover how Duve’s online check-in can transform your operations and elevate guest satisfaction.
About Duve
Duve is an award winning personalized guest experience platform offering a seamless all-in-one solution, for online check-in, guest communication, upsells and personalization. Our platform empowers hotels and vacation rentals to enhance operational efficiency, comply with regulations, and deliver outstanding guest experiences. With thousands of properties worldwide using Duve, we are at the forefront of redefining how guests experience hospitality.
About the author
Jeremy Atlan is a hospitality expert and co-founder of Duve. After managing a large vacation rental business, he saw firsthand how much time was lost on repetitive guest interactions. This inspired him to co-found Duve, a platform that helps hospitality professionals streamline operations and enhance the guest experience through smart, automated solutions.