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Unlocking New Revenue in Hospitality
It's an easy tool for all kind of guest and you can take all kind of analytic information to improve the revenue and hotel performance.
GM
Leonardo, Spain
I like being able to obtain a private review from the guests prior to their departure. It gives us a last opportunity to fix the relationship with the guest before a review goes public.
CEO
Hotel, UK
Love the platform in which all of my lose ends are taken care of. I never have to worry about guests not knowing exactly what is going on as the automation ensures information is delivered on time and when my guests need it.
Owner
Bed & Breakfast, Canada
The moment a reservation lands, Duve starts building a profile: who's booked, how, and what they've asked for. That profile is what lets the offer, the message, and the app content match the guest instead of guessing at a generic segment.
Check-in adoption, message response times, upsell conversion, guest satisfaction: one dashboard instead of five browser tabs.
See which segments convert on upsells, which ones rebook, and which ones need a different offer entirely. Adjust the message, the offer, or the timing based on what the data shows.
A single analytics area covering guest engagement, communication volume and response times, upsell performance by offer and segment, and guest satisfaction signals, instead of piecing it together across your PMS, messaging tool, and spreadsheets.
It goes further than that. Duve builds a guest profile from PMS data, booking source, party composition, check-in answers, and in-app behavior, then targets the content and offers each guest sees. A family sees a kids' package. A couple sees a spa offer.
Yes. Guests rate their stay before checkout. Anyone above your score threshold gets pointed to a public review site; anyone below it is routed to a private feedback form instead, so your team can fix the issue before it becomes a public review.
No. The analytics area is built to be read by a GM or Ops Manager directly, not queried by an analyst.
Alongside it. Your PMS reports on reservations and revenue. Duve reports on guest engagement, communication, and satisfaction, the things your PMS was never built to capture.
By matching what each guest sees to who they are. Duve builds a profile from booking source, party composition, check-in answers, and in-app behavior, then uses it to tailor the pre-arrival message, the Guest App content, and the upsells that guest is shown.
Both. Hotel groups get a consolidated view across every property, filterable by brand or by individual hotel. A GM sees their property's numbers. Corporate sees the full portfolio. Same dashboard, different lens.
One link. No app store, no password. Check-in, room info, upsells, and messaging in your branded experience.
Guests arrive ready. Registration, ID, and payment handled from their phone before they reach the lobby.
WhatsApp, SMS, email, OTA messages. One inbox for your team. Smart automation for the questions that repeat every night.
A guest messages at 2am. DuveAI answers in their language in under a minute. Your night team finds out in the morning it was handled.
A room upgrade before landing. A late checkout the morning after. Properties see 8-12% upsell conversion without chasing.
Check-in done, key on their phone. Guests walk past the front desk and straight to their room.
Your logo, your colors, your tone. Every screen the guest sees looks like it came from your property, not from a vendor.
Amenities, menus, house rules, all on the guest's phone. Update once, every room sees it instantly.
Pool bar, room service, lobby cafe. Guests browse and order from their phone, wherever they are on property.
See which upsells convert, which segments rebook, and where revenue leaks. One dashboard, real decisions.