Duve wins best guest app
Duve wins best guest experience platform
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Understanding Hotel Revenues
How to Use Data to Boost Your Bottom Line
How to Deal With Guest Complaints
Smart Stay, a property management company specializing in boutique resorts across the Caribbean, embarked on a transformative journey with Duve. The initial implementation of Duve at White Villas, one of Smart Stay’s managed boutique resorts, proved to be a success. In this case study, we dive into how White Villas achieved exceptional outcomes in elevating guest experiences and boosting revenue with Duve.
Co-owner at White Villas
Smart Stay introduced Duve to White Villas to offer a truly memorable experience for guests. Duve empowered White Villas to efficiently sell both in-house and third-party services, simplifying the upselling process. Duve’s advanced communication tools also helped improve guest engagement through scheduled emails, check-in reminders, and digital spots, offering convenient access to the guest app for upsell purchases.
The adoption of Duve has revolutionized White Villas’ approach to guest experiences and revenue generation. The data speaks for itself, with a remarkable 5523% ROI, and a 90% online check-in rate. As Smart Stay continues its expansion into more properties, Duve remains an invaluable partner, integral to achieving their growth and service excellence goals.
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