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Andreas Loru
Vice General Manager, Hotel Am Konzerthaus.
Alan Ilitzky
Content Manager at ULIV
Tracey Carter Knox
Director of Revenue at Sofitel Sydney Darling Harbour
Guests are already engaged and completing a task during online check-in, which is why upgrade offers, early check-in, and add-ons convert at higher rates here than anywhere else in the journey. Room-related upsells check live availability in your PMS before they're shown.
In the Guest App, offers keep adapting to what's happening in the stay. And when an upsell happens the old-fashioned way — at the desk, on a call, or over WhatsApp — staff can book it directly with Front Desk Upsell, so it still gets logged, priced consistently, and synced to your PMS.
Day visitors, event attendees, and locals can scan a QR code placed anywhere on property and buy spa time, F&B, parking, or day-use access through the Public Guest App, no reservation and no login required.
For supported PMS integrations (including Opera and Mews), upsell charges are written back to the PMS as folio charges on the guest's reservation, so the revenue lands on a real booking and your team doesn't re-enter anything. Every order also records which flow it came from, so you can see what sold, through which touchpoint, and when.
Commission depends on your plan and contract. On Pro and Premium plans, Duve typically doesn't charge commission on upsells fulfilled directly by the property. For products fulfilled through outside suppliers via the Marketplace, a separate service fee applies per your contract terms. Ask your Duve contact for the exact numbers on your plan.
Yes. Through the Public Guest App and Digital Spots (QR codes placed around the property), day visitors, companions, and event attendees can browse and order services like spa, F&B, or day passes, with no reservation and no login.
Automated by default. Availability rules and guest-profile filters decide when each product appears. Some products, like a room upgrade or a private dinner, can require staff approval when capacity needs a human check. Staff can also start an upsell themselves with Front Desk Upsell, available on the Premium plan.
Room Upgrades, Early Check-in, and Late Check-out, priced against live PMS availability; Custom Products for anything else the property wants to sell, like spa treatments, breakfast packages, bike rentals, or parking; a dedicated Transportation module with dynamic quoting for airport transfers; and Menu Products that connect to the property's restaurant or room service POS.
Hotel upselling is offering guests paid upgrades and extras — a better room, early check-in, a spa treatment, an airport transfer — at the moments they're most likely to say yes. With Duve, guests browse and pay for these inside the same Guest App they use to check in.
The offer travels with the guest through the whole journey: a pre-arrival email a few days out, a room upgrade prompt during online check-in, browsing in the Guest App mid-stay, a scheduled message for late checkout on the last night, and a front desk agent who can book something on the spot. Every one of those moments is tracked, so you can see what sold and where.
One link. No app store, no password. Check-in, room info, upsells, and messaging in your branded experience.
Guests arrive ready. Registration, ID, and payment handled from their phone before they reach the lobby.
WhatsApp, SMS, email, OTA messages. One inbox for your team. Smart automation for the questions that repeat every night.
A guest messages at 2am. DuveAI answers in their language in under a minute. Your night team finds out in the morning it was handled.
A room upgrade before landing. A late checkout the morning after. Properties see 8-12% upsell conversion without chasing.
Check-in done, key on their phone. Guests walk past the front desk and straight to their room.
Your logo, your colors, your tone. Every screen the guest sees looks like it came from your property, not from a vendor.
Amenities, menus, house rules, all on the guest's phone. Update once, every room sees it instantly.
Pool bar, room service, lobby cafe. Guests browse and order from their phone, wherever they are on property.
See which upsells convert, which segments rebook, and where revenue leaks. One dashboard, real decisions.