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Most popular

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Understanding Hotel Revenues

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How to Use Data to Boost Your Bottom Line

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How to Deal With Guest Complaints

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Sub Processors

Duve might use data processors with access to certain customer data in order to provide our service. this page aims to provide information about the sub processors identity, function and location.

Infrastructure Sub-processors

Company name Purpose / Service Data Hosting Location Website
AWS Amazon Cloud services, website hosting, and data center services Ireland, Frankfurt https://aws.amazon.com/
Google LLC Google Workspace & Analytics, Cloud services, Machine Translation, Mapping Services, GenAI USA https://cloud.google.com/

*Service Specific Sub-processors

Company name Purpose / Service Applicable Services Data Hosting Location Website
Stripe, Inc. Credit card payment processing Payment Collection Ireland https://www.stripe.com
DeepL Machine Translation Translation Services EU https://www.deepl.com/en/privacy
Open AI Provides generative artificial intelligence and natural language processing services DuveAI Add-on USA https://privacy.openai.com/
Twilio Cloud communications platform as a service Whatsapp & SMS Messaging USA https://www.twilio.com/
Zendesk Cloud communications platform as a service Whatsapp Messaging EU https://www.zendesk.com/trust-center/

Company name

AWS Amazon

Purpose / Service

Cloud services, website hosting, and data center services

Data Hosting Location

Ireland, Frankfurt

Website

https://aws.amazon.com/

Company name

Google LLC

Purpose / Service

Google Workspace & Analytics, Cloud services, Machine Translation, Mapping Services, GenAI

Data Hosting Location

USA

Website

https://cloud.google.com/

Company name

Stripe, Inc.

Purpose / Service

Credit card payment processing

Data Hosting Location

Ireland

Website

https://www.stripe.com

Company name

DeepL

Purpose / Service

Machine Translation

Data Hosting Location

EU

Website

https://www.deepl.com/en/privacy

Company name

Open AI

Purpose / Service

Provides generative artificial intelligence and natural language processing services

Data Hosting Location

USA

Website

https://privacy.openai.com/

Company name

Twilio

Purpose / Service

Cloud communications platform as a service

Data Hosting Location

USA

Website

https://www.twilio.com/

Company name

Zendesk

Purpose / Service

Cloud communications platform as a service

Data Hosting Location

EU

Website

https://www.zendesk.com/trust-center/

We are dedicated to creating the tools that you need to take hospitality (your art) to the next level. You keep doing what you do best, we’ll make it better.

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Best Guest App 2025 Hotel Tech Awards

Best Mobile Ordering & Room Service 2025 Hotel Tech Awards

Hoteliers Choice 2025 Hotel Tech Awards

Best Guest Messaging Software 2025 Hotel Tech Awards

Best Contactless Check-in 2025
Hotel Tech Awards

Best Upselling
Software 2025
Hotel Tech Awards

Best Guest App 2024 Hotel Tech Awards

Hoteliers Choice 2024 Hotel Tech Awards

Best Guest Experience Platform 2023
Hotel Tech Awards

Best Guest App 2022
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Customer Support Certified 2022
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