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Merrill House, a boutique hotel in Ontario, Canada, accommodates up to 40 guests at a time and houses a restaurant with approximately 30 staff during the high summer season. Facing the challenges of a fairly new business and wanting to focus on expansion, Merrill House wanted to enhance their operations through digital innovation. Merrill House chose Duve as a solution to streamline its operations, maximize revenues, and boost guest satisfaction.
Owner of Merrill House
To address these challenges, Merrill House turned to Duve to learn more about how they can increase revenues, improve operations, and enhance their guest satisfaction all in a streamlined process. With Duve, Merrill House digitized many processes, making them more efficient and creating an innovative environment for guests, leading to increased satisfaction.
Duve allowed Merrill House to take an innovative approach to hospitality while allowing them to streamline processes and unlock new revenue streams. The integration of Duve’s technology with the boutique hotel’s existing processes demonstrated a seamless blend of innovation, efficiency, and a personalized touch. The impressive ROI, enhanced guest experience, and the ability to cater to diverse demographics illustrate a successful model for leveraging technology to enrich both business growth and customer satisfaction in the hospitality industry.