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The case study examines the success story of Homaris, a prominent player in the real estate industry. Specializing in the design, acquisition, and rental of apartments, Homaris caters to families, business travelers, and tourists, both local and international. Embracing technology, such as Duve, Homaris ensures a seamless and fully digital rental management process, handling 200-300 daily check-ins and check-outs. This case study dives into how SmartPriority by DuveAI contributed to the remarkable growth and ongoing success of Homaris
Head of Operations
To address these challenges, DuveAI introduced SmartPriority, a feature that prioritizes conversations in Duve’s Communication Hub by automatically analyzing and assigning them priority levels (low, medium, or high). This smart prioritization enabled Homaris’ support agents to efficiently address the most important messages first, enhancing their responsiveness and operational efficiency.
DuveAI’s SmartPriority has revolutionized Homaris’ guest support, elevating their overall service quality. By leveraging SmartPriority, Homaris was able to successfully provide a seamless and satisfactory experience for their guests while driving business growth and success.