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Welkeys is a premium vacation rental service with concierge services across France and supports owners in the management of their seasonal rentals from A-Z. The Welkeys team handles an average of 100-150 check-ins and 50-80 check-outs on a daily basis, with nearly 80-90,000 guests annually. Present in 30 French destinations, Welkeys manages more than 1,600 properties and welcomes travelers from all over the world.
This case study explores how Welkeys leveraged DuveAI to streamline their communication process and enhance their guest experience.
Customer Experience Manager
Welkeys had been using Duve’s Guest Experience solution for several years, and became an early adopter of DuveAI’s SmartPriority, which automatically analyzes and assigns priority levels (low, medium, or high) in Duve’s Communication Hub. SmartPriority has allowed Welkeys to respond promptly to guest inquiries, improving their response times and operational efficiency and enhancing their guest experience.
Welkeys’ experience with SmartPriority by DuveAI demonstrates the power of AI in enhancing guest communication and experience. By effectively prioritizing messages and improving response times, SmartPriority has helped Welkeys deliver superior service to their guests, reinforcing the importance of AI in the hospitality industry.