Duve, the all-in-one guest experience platform, is proud to announce that it has received the E-Visitor Authentication (EVA)-Ready certification from the Singapore Tourism Board (STB). This milestone reinforces Duve’s general commitment to empower guest experience, this time helping hotels in Singapore meet evolving regulatory standards while offering a seamless, guest-centric arrival experience.
The certification confirms that Duve’s online check-in solution complies with all technical, security, and identity verification requirements set out by the STB’s EVA framework. More importantly, it demonstrates that EVA compliance can be achieved without compromising the guest experience.
A Guest Journey Built for Simplicity and Confidence
Duve’s implementation stands apart through its tightly integrated approach. Rather than presenting identity verification as a separate step or external module, Duve has embedded the process directly within its familiar check-in flow. Guests complete their check-in and ID verification in a single, intuitive journey – with no app-switching, no redirects, and no added friction.
This design ensures a fully branded, accessible experience that minimizes confusion and reduces the operational load on hotel teams. By guiding travelers step-by-step, Duve makes EVA compliance feel like a natural extension of the guest journey – not a technical requirement.
Technical Excellence Supporting Every Step
Duve’s EVA integration is powered by a robust technical foundation that supports real-time, secure identity validation. Guest documents are verified instantly against the Immigration & Checkpoints Authority (ICA) database, ensuring fast and accurate data capture. All information is handled in compliance with both GDPR and Singapore’s Personal Data Protection Act (PDPA), giving hotels and guests confidence in the platform’s data security.
Verified data is automatically synchronized with a hotel’s PMS and operational systems, eliminating manual entry and reducing the risk of errors. This not only accelerates check-in but frees front desk staff to focus on high-value service interactions – rather than paperwork.
Understanding EVA and Its Impact
Launched by the Singapore Tourism Board, the E-Visitor Authentication (EVA) program is a national initiative designed to modernize hotel guest registration. By using facial recognition and database-backed identity verification, EVA allows hotels to automate what was previously a manual, time-consuming process.
While the program is not yet mandatory, it represents a clear shift in how Singapore is supporting digital transformation in hospitality. Hotels that adopt EVA-compliant solutions today are not only future-proofing their operations – they’re positioning themselves as leaders in guest convenience, security, and operational efficiency.
From Compliance to Competitive Advantage
Duve’s EVA certification is more than a regulatory achievement – it reflects a broader vision to elevate the arrival experience for modern travelers.
“We designed our EVA integration not just to meet regulatory expectations, but to enhance the entire guest journey,” said David Mezuman, Co-founder and CEO of Duve. “By embedding identity verification into our check-in flow, we’ve turned compliance into a smooth, brand-aligned moment of connection.”
Hotels that implement Duve’s EVA-certified check-in solution benefit from a streamlined guest experience, improved data accuracy, and higher staff satisfaction, as teams shift focus from administrative tasks to meaningful guest interactions.
Future-Ready for Singapore Hospitality
As Singapore continues to embrace innovation across the tourism sector, Duve is proud to be a trusted partner in helping hotels meet rising expectations around security, efficiency, and digital convenience.
With EVA certification now in place, Singapore hotels can confidently implement a solution that delivers on both regulatory compliance and superior guest experience – all within a platform trusted by thousands of hotels around the world.
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Ready to Go EVA-Compliant? Duve is officially EVA-certified and ready to support your hotel’s next step in digital transformation.
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About the author
The Duve team comprises hospitality experts specializing in guest experience personalization, operational optimization, and innovative hotel technologies. With deep industry knowledge, they help hospitality providers elevate service, enhance satisfaction, and drive growth.