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Andreas Loru
Vice General Manager, Hotel Am Konzerthaus.
Alan Ilitzky
Content Manager at ULIV
Tracey Carter Knox
Director of Revenue at Sofitel Sydney Darling Harbour
Duve connects with guests the minute they book and offers a wide range of personalized upselling options based on the guest’s preference that not only increases revenue but also enhances the guest experience.
Guests can choose to upgrade their room, add additional amenities like breakfast, or spa experiences, choose a check-in time that is more suitable for them, customize their room based on special occasions, and way more. With Duve guests can create the exact experience suitable to their needs.
Once guests arrive at the property Duve continues to provide tailored upsells that aim to enhance guests’ stay. Duve uses smart data to understand what each guest is looking for and offers them the best options to fulfill their needs.
For example, guests traveling with family might want a guided tour or activity, while guests traveling for a honeymoon might want a spa package, or concierge services for a romantic dinner. Other popular upsells include late-check out options, in-room dining, and transportation services.
With Duve, hotels can also extend upselling opportunities beyond overnight guests. Day visitors, event attendees, and walk-ins can seamlessly access and purchase on-site services such as spa treatments, dining, parking, or day-use amenities through a simple QR-to-checkout flow. This frictionless experience not only unlocks new revenue streams but also positions the hotel as a destination for locals and visitors alike, creating more touchpoints to strengthen brand perception and drive future bookings.