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"Before DuveAI, our team had to personally handle every guest question and manually route inquiries to the right departments. With DuveAI taking on a large portion of this workload, our staff has gained valuable time to focus on other priorities, while still being highly responsive when an AI escalation requires their attention."
Tristan Lawson, Front Office Manager
Sofitel Sydney Darling Harbour
"I think Duve is a strong step toward the hotel of the future. It has played a key role in our digital transformation—without it, we would have needed multiple tools to achieve the same result.."
Jesper van Raaij, Head of Digital
Conscious Hotels
"When we researched upselling solutions, Duve quickly stood out... By leveraging their communication and upselling capabilities, we're able to deliver personalized offers at the ideal time for our guests, resulting in a consistent and substantial revenue increase."
Tracey Carter Knox, Director of Revenue
SmartPriority scores every incoming message for sentiment and urgency — a complaint, a safety issue, a maintenance report — and flags it for immediate staff attention.
DuveAI draws on the guest's reservation details, loyalty tier, booking source, and stay history before it answers, so a honeymoon booking gets a sunset cruise suggestion instead of a generic city tour.
DuveAI matches a guest's request, or where they are in their stay, to a configured upsell and sends a direct purchase link. It never invents availability, and stays quiet during a complaint or emergency. Platform-wide, that discipline still adds up to a 20% average lift in upsell revenue.
Set the hotel's tone once, and DuveAI applies it consistently across WhatsApp, SMS, email, and OTA messaging, in whatever language the guest writes in, auto-detected per message.
It escalates to a staff member in the Communication Hub with full context: what the guest asked, what DuveAI attempted, and the guest's reservation details. DuveAI doesn't guess or fill gaps with invented information; if it isn't grounded in the property's own data, it hands off. Properties choose whether the guest sees a message like "I've looped in our team" or whether the handoff happens silently.
100+, detected automatically from the guest's message. DuveAI replies in the guest's language even when the property's own content was written in a completely different one.
No. Most properties start in Suggestion Mode, where DuveAI drafts a reply and a staff member reviews and sends it, and move to Auto Answer Mode once they trust how it handles their most common questions. A Test Mode is also available to trial AI replies on a limited set of reservations first.
No. DuveAI has zero access to nightly rate, total price, payment status, payment method, or package inclusions. Any question about billing or rate is escalated to staff automatically.
WhatsApp, SMS, email, in-app chat, and OTA messaging from Airbnb and Booking.com, depending on your PMS or channel manager integration, from pre-booking through post-stay.
DuveAI draws on three sources before it answers: the guest's reservation data, the property's Guest App content and configured upsells, and any custom notes the team has added. That grounding shows up in the numbers: at Sofitel Sydney Darling Harbour, DuveAI cut average response time from 49 minutes to 28 seconds and now handles 67% of messages automatically. Edgar Suites automates 80% of guest inquiries across a reception-free apart-hotel portfolio.
One link. No app store, no password. Check-in, room info, upsells, and messaging in your branded experience.
Guests arrive ready. Registration, ID, and payment handled from their phone before they reach the lobby.
WhatsApp, SMS, email, OTA messages. One inbox for your team. Smart automation for the questions that repeat every night.
A guest messages at 2am. DuveAI answers in their language in under a minute. Your night team finds out in the morning it was handled.
A room upgrade before landing. A late checkout the morning after. Properties see 8-12% upsell conversion without chasing.
Check-in done, key on their phone. Guests walk past the front desk and straight to their room.
Your logo, your colors, your tone. Every screen the guest sees looks like it came from your property, not from a vendor.
Amenities, menus, house rules, all on the guest's phone. Update once, every room sees it instantly.
Pool bar, room service, lobby cafe. Guests browse and order from their phone, wherever they are on property.
See which upsells convert, which segments rebook, and where revenue leaks. One dashboard, real decisions.