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The Guest app makes communication simple and helps keep our guests informed with their bookings. The price point is very reasonable. Especially, for new businesses starting out. Also, the customers service team are always quick to respond and assist with issues
Managing Director
Extended Stay, UK
Easy to use, user friendly for us and the guest! So lot of guests are using it and so we have more upsells. Guest do not lose time for check-in.
GM
Etoy, Switzerland
We really appreciate flexibility and personalization of the app in terms of contactless check-in, guest handbooks, and communication with guests.
Branch Manager
Interlaken, Switzerland
The Guest App shows different content to different guests at the same property. A family sees kids' activities and early check-in. A couple sees a spa package. What each guest sees is set once, by room type, booking source, or how they answered a question at check-in, and the system handles the rest.
Guests open the app from a link in an email, text, or WhatsApp message, or by scanning a QR code on property. It runs in the browser they already have open. Nothing to install, nothing to log into.
Logo, colors, fonts, cover photos: all set by the property, all visible to the guest. Hotel groups running multiple brands can give each one its own look from a single account.
Wi-Fi password, restaurant hours, how the TV remote works, a spa booking: all answered inside the app instead of at the phone or the front desk. Update it once and every guest sees the current version.
No. It's fully web-based: guests open it from a link sent by SMS, email, or WhatsApp, or from a QR code somewhere on property, and it runs directly in their phone's browser. There's nothing to install and no account to create.
Check in, see their room and reservation details, message the front desk in 20+ languages, order room service or from the pool bar, book upsells like a room upgrade or late checkout, and check out — all from the same link for the whole stay.
Yes, it's white-label by default. Your logo, fonts, colors, and imagery apply across every screen the guest sees. Hotel groups can give each brand in their portfolio its own distinct styling from one shared account.
All three. The same web app scales from a single independent hotel to a multi-property group, a hostel, or a vacation-rental portfolio, with room-type or unit-specific content and photos for each.
Same surface. Online check-in, mobile keys, upsells, messaging, and the room directory all live inside the one Guest App link. Whatever a guest shares at check-in — room type, party size, custom question answers — decides which upsells and content they see later in the app.
A hotel guest app is a single digital hub a guest uses across their whole stay, for check-in, property information, messaging the front desk, ordering services, and checking out. Duve's version is web-based (no download) and carries the property's own branding, so it reads as the hotel's app rather than a third-party tool.
One link. No app store, no password. Check-in, room info, upsells, and messaging in your branded experience.
Guests arrive ready. Registration, ID, and payment handled from their phone before they reach the lobby.
WhatsApp, SMS, email, OTA messages. One inbox for your team. Smart automation for the questions that repeat every night.
A guest messages at 2am. DuveAI answers in their language in under a minute. Your night team finds out in the morning it was handled.
A room upgrade before landing. A late checkout the morning after. Properties see 8-12% upsell conversion without chasing.
Check-in done, key on their phone. Guests walk past the front desk and straight to their room.
Your logo, your colors, your tone. Every screen the guest sees looks like it came from your property, not from a vendor.
Amenities, menus, house rules, all on the guest's phone. Update once, every room sees it instantly.
Pool bar, room service, lobby cafe. Guests browse and order from their phone, wherever they are on property.
See which upsells convert, which segments rebook, and where revenue leaks. One dashboard, real decisions.