Solutions Manager

About The Position

Duve is a global guest experience platform trusted by hospitality brands in 60+ countries. We help hotels and vacation rentals create a smoother, more personal stay—from pre-arrival to post-checkout—through one seamless, data-driven system.

Our suite has AI enhanced features including online check-in, a branded guest app, unified guest messaging, upsells, automation workflows, and analytics. The result: teams save time, reduce manual work, unlock new revenue, and deliver standout experiences at scale.

Come join us on this exciting journey to revolutionize the guest experience for millions of travelers around the world.

About this Role

The Solutions & Implementation Manager at Duve is a hybrid leadership and hands-on role responsible for both presales solution design and post-sale onboarding delivery.The role leads the Solutions and Onboarding teams while remaining actively involved in complex sales engagements and solution design. It ensures prospects receive the right technical guidance pre-sale and that new customers are successfully implemented, integrated, and activated on the platform.

Requirements

• Bachelor's degree in Information Technology, Industrial Engineering, or a related field.
• Proven experience in a Solution Consulting, Sales Engineering, or Technical Integrations role.
• Experience managing or mentoring technical teams while remaining hands-on in customer engagements.
• Strong understanding of APIs, integrations, and modern SaaS architectures.
• Familiarity with hotel and hospitality tech platforms (Opera, Protel, Optima, Guesty, Mews, Airbnb etc.) a big plus.
• Excellent communication and presentation skills, particularly in customer-facing environments.
• Excellent problem-solving skills and natural curiosity to uncover optimal solutions.
• Strong problem-solving ability and the capacity to translate technical complexity into clear solutions.

What you'll do

Team Leadership and Operational Oversight:

• Lead a team of Solution Consultants and Onboarding Managers, ensuring strong technical expertise and high-quality customer delivery.
• Define team priorities, workflows, and KPIs to support both sales enablement and onboarding efficiency.
• Coach team members on solution design, discovery, implementation planning, and customer communication.
• Ensure smooth collaboration between Sales, Customer Success, Support, and Product.
• Continuously improve onboarding methodologies, documentation, and internal processes to support scale.

Presales and Technical Sales Support:

• Partner with the sales team to understand prospect needs, challenges, and technical environments.
• Lead technical discovery sessions and tailor product demos based on customer use cases.
• Build solution proposals, workflow diagrams, and integration recommendations aligned with Duve’s capabilities.
• Serve as the technical authority in RFPs, security questionnaires, and enterprise-level evaluations.
• Influence deal strategy by articulating technical value and ensuring feasibility of proposed solutions.

Customer Integrations:

• Work closely with new customers to understand their technical requirements.
• Ensure smooth and reliable integration of Duve’s platform with customer systems.
• Provide ongoing support at the integration level, and serve as an escalation point for the Support team to troubleshoot technical integration issues as they arise.

Partner Integrations:

• Collaborate with technology partners to integrate their products or services with the Duve platform.
• Develop, maintain, and improve integration documentation to ensure clarity and usability.
• Act as the technical point of contact for partner questions or integration challenges.

Technical Solutions and Architectural Alignment:

• Maintain a deep understanding of Duve’s architecture, ecosystem, and capabilities.
• Design scalable technical solutions that align with Duve’s architecture and best practices.
• Work closely with product teams to validate solution feasibility and contribute field insights to roadmap discussions.