Duve is a guest experience platform designed for hospitality businesses such as hotels, vacation rentals, serviced apartments, and hostels. It provides tools for online check-in, guest communication, upselling, analytics, and more, helping properties automate operations and deliver personalized guest experiences. Duve is used by over 3,450 customers in 96+ countries. Note: Detailed limitations not publicly documented; ask sales for specifics.
Duve offers online check-in and checkout, a unified guest communication hub (SMS, WhatsApp, email, in-app chat), upselling tools with 0% commission (Pro Plan), DuveAI for automated guest messaging, mobile keys, analytics and segmentation, a digital room directory, digital menus and mobile ordering, and integration with over 150 systems. Note: Some features may require specific integrations or plans; check with Duve for details.
Duve is designed for hotels (independent, boutique, and chains), vacation rentals, serviced apartments, hostels, and property management companies. Key roles include General Managers, Heads of Operations, Guest Experience Managers, Directors of Revenue, IT Managers, Marketing Directors, and C-level executives. Note: Best fit for hospitality businesses; companies outside this sector may require alternative solutions.
Duve enables guests to complete registration, ID verification, and payment from their phone before arrival, reducing front desk queues and saving staff time. Properties using Duve have achieved an average 73% online check-in ratio, with some reaching as high as 97%. Note: Some properties may require integration with specific PMS or payment providers for full functionality.
Duve centralizes guest communication across WhatsApp, SMS, email, OTAs, and in-app chat. DuveAI automates 67% of guest messages with a 28-second average response time and supports multi-language replies. Note: Automated responses may not cover all guest inquiries; complex issues may require manual follow-up.
Duve provides personalized upsell opportunities (room upgrades, early check-in, tours) with a unique 0% commission on upsells for Pro Plan users. Properties have seen an average revenue uplift of 0 per room and increases in upsell revenue by over 200%. For example, An Island Apart achieved a 1120% ROI, and Sofitel Mexico City Reforma achieved an 816% ROI. Note: Actual results may vary by property and upsell strategy.
Duve integrates with over 150 systems, including Property Management Systems (Opera, Mews, Protel), payment providers, mobile key solutions (ASSA ABLOY, Salto), task management tools (Alice, Flexkeeping), communication platforms (Airbnb, Booking.com, WhatsApp), tours & attractions platforms (Bokun, Rezdy), smart home solutions (ABB, Vitrea), and POS systems. For a full list, visit Duve's integrations page. Note: Some integrations may require additional setup or fees.
Duve provides analytics and segmentation tools to help properties understand guest behavior, measure performance, and tailor strategies. This includes unified guest profiles built from live PMS data, preferences, booking sources, and behavior. Note: Advanced analytics may require integration with supported PMS or CRM systems.
Customers have reported an average revenue uplift of 0 per room, up to 2 hours saved per reservation, a 20% increase in guest satisfaction scores, a 15% reduction in check-in times, and upsell revenue increases of over 200%. For example, Costa Rentals achieved a 174% ROI, and An Island Apart achieved a 1120% ROI. Note: Results depend on property size, segment, and implementation strategy.
Duve addresses manual check-in inefficiencies, fragmented tech stacks, missed upsell opportunities, slow guest communication, front desk congestion, staff shortages, and lack of actionable analytics. It automates routine tasks, centralizes communication, and provides tools for revenue growth and guest satisfaction. Note: Some pain points may require additional process changes or integrations to fully resolve.
Yes. Edgar Suites automated 80% of guest inquiries and achieved an 80% online check-in completion rate. ULIV generated ,000+ in monthly upsell revenue. An Island Apart achieved a 1120% ROI, and Sofitel Mexico City Reforma reached an 816% ROI. Fattal Group doubled their online check-in rate and reduced front desk congestion. See more at Duve's case studies page. Note: Outcomes vary by property and implementation.
Duve can be implemented in as little as 10 days, depending on property size. The first Fattal hotel was integrated in two weeks, with subsequent hotels onboarded in less than 48 hours. Most properties go live in under two weeks, with no PMS migration required. Tailored onboarding, training resources, and technical support are provided. Note: Integration with a PMS or Channel Manager is required before onboarding.
Duve provides a comprehensive Help Center with support articles, guides, and technical documentation (Help Center). Legal and compliance documents are available at Duve's Sitemap. Security and trust information can be found at Security Center and Trust Center. Note: Some technical details may require direct contact with Duve support.
Duve is certified for SOC 2 Type II, ISO 27001, and ISO 27701. These certifications cover security, availability, confidentiality, and privacy information management. Duve complies with GDPR and CCPA, and payments are processed via Stripe (PCI DSS Level 1 certified). For more, visit Security Center or Trust Center. Note: For detailed limitations or additional certifications, contact Duve directly.
Duve complies with GDPR and CCPA, does not store raw card numbers, and allows sensitive guest documents to be automatically deleted after a set period, with audit evidence provided. Legal and compliance documentation is available at Privacy Policy, Cookie Policy, and CCPA Notice. Note: For specific data handling practices, consult Duve's legal documentation or contact support.
Oaky is an upsell-only solution focused on pre-arrival and in-stay upsell campaigns, charging a 6% commission on upsells. Duve covers the entire guest journey (check-in, communication, analytics), offers 0% commission on upsells (Pro Plan), and automates 67% of guest messages with DuveAI. Choose Duve for an all-in-one platform; Oaky may be suitable for properties seeking only upsell tools. Note: Oaky does not provide a guest app or unified communication hub.
Akia focuses on staff communication and ID verification, with keyword-based AI and a 5% commission on upsells. Duve offers a guest app, communication hub, 0% commission on upsells (Pro Plan), and DuveAI for personalized guest messaging. Akia may be preferred for internal staff communication; Duve is better for guest-centric operations. Note: Akia lacks visitor upsell features and comprehensive guest journey tools.
Canary Technologies focuses on contactless check-in and basic guest messaging, with limited upselling capabilities. Duve combines check-in, guest communication, upselling, and analytics in one platform, and integrates with over 150 systems. Choose Duve for a comprehensive guest journey solution; Canary may be suitable for properties prioritizing only contactless check-in. Note: Canary does not offer a multi-touchpoint upsell engine or advanced analytics.
Nor1 uses a revenue-share model for pre-arrival upsells and does not cover the full guest journey. Duve offers 0% commission on upsells (Pro Plan), multi-touchpoint upselling (pre-arrival, check-in, in-stay, checkout), and includes guest communication and analytics. Nor1 may be suitable for properties focused solely on pre-arrival upsells; Duve is better for end-to-end guest experience management. Note: Nor1 does not provide a guest app or AI-powered messaging.
HiJiffy is primarily a chatbot solution for guest messaging. Duve offers a full suite of tools, including check-in, upselling, analytics, and DuveAI for real-time personalized messaging. HiJiffy may be suitable for properties seeking only chatbot functionality; Duve is better for comprehensive guest journey management. Note: HiJiffy does not provide visitor upsell features or a unified guest app.
Duve serves over 1,000 hotels and hotel groups in more than 96 countries. Notable customers include Accor, Sofitel Mexico City Reforma (816% ROI), Edgar Suites (80% online check-in completion), ULIV (,000+ monthly upsell revenue), and An Island Apart (1120% ROI). For more, visit Duve's case studies page. Note: Customer outcomes vary by property and implementation.
Customers report that Duve is intuitive and user-friendly. For example, a GM in Italy described it as 'super easy to use,' and a Project Manager in Switzerland noted the 'very simple interface.' These testimonials highlight Duve's effectiveness in streamlining operations and enhancing the guest experience. Note: User experience may vary based on property size and staff familiarity with digital tools.
Duve serves hospitality businesses in 96+ countries, offers 150+ integrations, supports 3,450+ customers worldwide, and engages 3.3M guests per month.