Vacation Rentals • Paris, France

Pick A Flat’s Successful Implementation of Duve’s Guest Experience Solution Led to a 98% Online Check-In Rate

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200 apartments
98% Online check-in rate

Introduction

Pick A Flat, a short and long-term apartment rentals company, provides exceptionally furnished properties in popular districts in Paris. They prioritize comfort, with equipped apartments and personalized services that have everything you need for your stay. They also offer complete autonomy through their self check-in system.

Since Pick A Flat manages hundreds of apartments spread throughout a very busy and touristic city it makes it difficult to adhere to every single guest request or need. This means they needed a new way to automate check-in processes and allow their guests to easily access apartments without excess human interaction. This is why Pick A Flat decided to implement Duve. Duve helped boost online check-in rates and provide automated processes for guests.

I’m very happy with Duve. We can easily send our guests pre-scheduled messages to let them know all the information that they will need. Once we take them through Duve’s online check-in, they immediately know to contact us directly through Duve’s chat after the check-in as well.

Benjamin Toledano

Pick a Flat Associate Director

Key Challenges

No System for Collecting e-signatures: Pick A Flat required guests to sign off on house rules, so that they would not cause loud noises after certain hours. They needed an efficient way to collect e-signatures that would protect them from any recurring complaints from neighbors of the apartments they were managing.
Uncoordinated Transportation Services: Pick A Flat works with local transportation services and didn’t have the correct way to offer these transportation services for guests.
Inefficient Guest Communication: Having to manage communication with multiple guests manually was difficult without automations. They needed a new way to notify guests about their arrival details and provide them with information about how to access the apartment.

Duve’s Solution

With nearly 200 apartments spread throughout very central and tourist areas around Paris, Pick A Flat needed an automated and easy way to collect guest documents and e-signatures, offer guests transportation options and successfully communicate with guests. Duve put in place automations with online check-in that made these processes easier than ever. Now guests could fill contracts online, purchase transportation services, and learn everything they needed to know about the property.

With Duve we can always know our guests arrival times and check-out times without the need for too many human interactions with them. Not only is it nice and comfortable for the guests, but it’s extremely helpful for management.

Benjamin Toledano

Pick a Flat Associate Director

The Results

Pick A Flat reached a 98% online check-in rate where they would allow guests to add all their personal details and purchase transportation straight from Duve’s online check-in.

Online System for Collecting e-signatures: Pick A Flat created a contract and was able to add it to Duve’s online check-in system to require all guests to read and e-sign contracts prior to their arrival.
Easy Transportation Services: Transportation services were automatically presented to guests during the online check-in. Guests would be able to easily purchase and reserve a personal driver from nearby airports or train stations to take them directly to the property. Additionally, since all the information synced from Duve’s online check-in, the guests would only have to click ‘Pay’ and all of their arrival details would be automatically shared with the taxi service company.
Successful Guest Communication: Duve’s pre-scheduled messages significantly benefited Pick A Flat. They prepared messages in advance to be sent to guests the morning of their arrival that shared guest arrival details, reservation details and any other necessary information in regards to access to the apartment. This helped Pick A Flat make the experience 100% contactless.

Conclusion

Duve was able to modernize and revamp the way Pick A Flat was managing their apartments. Pick a Flat can now automatically allow guests to upload identification documents, sign contracts, and access the apartments without the need for an individual to greet them and perform all bureaucratic requirements. Additionally, Duve’s smart tools allowed Pick A Flat to easily upsell transportation services to guests. This not only helped Pick A Flat boost revenue, and operations but also created an seamless, and exceptional experience for their guests.