Vacation Rentals • Jerusalem, Israel

How IsRentals Remotely Manages 120 Vacation Rentals with Duve

Download as PDF

120 apartments
605% ROI

Introduction

IsRentals, a rental company with 120 apartments spread throughout Jerusalem specializing in providing high-quality accommodation options for visitors looking to explore and experience the rich cultural heritage and diverse attractions of this historic city. IsRentals strives to provide a wide range of guest options to ensure a comfortable and memorable stay in Jerusalem. Now IsRentals has partnered with Duve in order to help them manage online check-ins, communicate digitally with guests, and offer early check-in upsells to guests arriving earlier to the apartments.

It started with Duve because I was really looking to implement new innovations into my workflow, but today with 120 apartments I don't know how I would do without it. Duve is really part of my workflow.

Jacob Boukris

Property Manager

Key Challenges

IsRentals needed a new innovative way to easily manage many rentals remotely, especially since the business expanded to include more and more apartments.

Unreliable system of collecting documents and signatures: IsRentals needed a more seamless way to collect copies of IDs and signatures on their contracts before guests would arrive so that guests understood that their reservation is binding. Most reservations are booked in from OTAs making this not possible.
Complicated apartment access: IsRentals needed to create an easy and seamless system for their guests to receive all the information they need in order to locate and access the apartments. Without this guests found themselves waiting for entry and having to plan to coordinate with staff before arrival.
No additional income streams: IsRentals didn’t have any upsell options to offer guests in order to increase overall revenue.

Duve’s Solution

Duve helped IsRentals comfortably manage all rentals from one office by giving them the right tools to manage guests and boost guest experience. IsRentals can now give guests easy access to online check-in before their arrival. Duve also allows IsRentals to collect contract signatures, identification documents, security deposits, and payment for each stay–before guests arrive at their rental. With Duve’s tools, IsRentals can easily share information the guests need in order to locate and access the apartments, and automatically offer early check-in to guests that are arriving earlier than the regular check-in times.

I have comfort and security with Duve because now before my guests arrive, I can know who they are and if they paid. That comfort continues when I can sign off my guests on contracts making them know that they are responsible for any damages and charge them a security deposit if any damages do occur.

Jacob Boukris

Property Manager

The Results

Seamlessly collect documents and signatures: All guests must sign contracts and scan documents before arriving – this allows IsRentals’ guests to understand that they are in a binding agreement and allows IsRentals to protect their apartments from potential damages.
Remote apartment access: Once completing the online check-in, guests are automatically provided all details they need through Duve’s web-based Guest App to locate and access the apartment.
Boost additional income from upselling: IsRentals reached 665% ROI with Duve from automatically offering upsells for early check-in options.

Conclusion

IsRentals originally implemented Duve in an effort to test out new innovative solutions in hospitality-tech. When first implemented, IsRentals was managing only a small portion of the apartments that they are managing today, and using Duve was a nice-to-have tool. After expanding to manage 120 apartments, Duve became a must-have for IsRentals and even allowed them to reach 605% ROI through Duve’s upselling tools. With Duve IsRentals has not only been able to streamline short-term rental operations, but also boost their bottom line.