Frequently Asked Questions

Product Information

What is Duve and what does it do?

Duve is a guest experience platform designed for hospitality businesses such as hotels, vacation rentals, and serviced apartments. It offers tools for online check-in and checkout, guest communication (across SMS, WhatsApp, email, and in-app chat), upselling, analytics, and integration with over 150 systems. Duve helps automate operations, enhance guest communication, and deliver personalized services while maintaining each brand's unique identity. Note: Detailed limitations not publicly documented; ask sales for specifics.

Who uses Duve?

Duve is used by hotels (independent, boutique, and chains), vacation rentals, serviced apartments, hostels, and property management companies. Typical users include General Managers, Heads of Operations, Guest Experience Managers, Directors of Revenue, IT Managers, Marketing Directors, and C-level executives. Note: Best fit for hospitality businesses; teams outside hospitality may want to consider alternatives.

Features & Capabilities

What features does Duve offer?

Duve offers online check-in and checkout, a unified guest communication hub (SMS, WhatsApp, email, in-app chat), AI-powered instant replies (DuveAI), upselling tools with 0% commission (Pro Plan), mobile keys, analytics and segmentation, digital room directory, digital menus and mobile ordering, and integration with over 150 systems. Note: Some advanced features may require specific integrations or plans; check with Duve for details.

What integrations does Duve support?

Duve integrates with over 150 systems, including Property Management Systems (Opera, Mews, Protel), payment providers, mobile key solutions (ASSA ABLOY, Salto), task management (Alice, Flexkeeping, GoTickin, HotSOS, HubOS, Unifocus, Sweeply), communication platforms (Airbnb, Booking.com, Expedia, WeChat, WhatsApp), tours & attractions (Bokun, Rezdy, TourCMS), smart home solutions (ABB, Vitrea), and POS systems. For a full list, visit Duve's integrations page. Note: Not all integrations are available in every region or plan.

How does DuveAI work?

DuveAI automates 67% of guest messages with a 28-second average response time, using real-time reservation data for personalized communication. This helps reduce staff workload and ensures guests receive timely, accurate information. Note: AI performance may vary based on property setup and data quality.

Use Cases & Business Impact

What problems does Duve solve for vacation rentals and hotels?

Duve addresses manual check-in/out inefficiencies, fragmented guest communication, missed upsell opportunities, lack of analytics, front desk congestion, staff shortages, and legacy vendor issues. It automates routine tasks, centralizes communication, and provides actionable insights to improve operations and guest satisfaction. Note: Properties with highly customized or legacy systems may require additional integration work.

What business impact can customers expect from using Duve?

Customers have reported an average revenue uplift of 0 per room, up to 1120% ROI (e.g., An Island Apart), 2 hours saved per reservation, 20% increase in guest satisfaction scores, 15% reduction in check-in times, and upsell revenue increases over 200%. Note: Results may vary by property size, segment, and implementation quality.

Can you share specific case studies or success stories?

Yes. Edgar Suites automated 80% of guest inquiries and achieved an 80% online check-in rate. ULIV generated ,000+ in monthly upsell revenue. An Island Apart achieved 1120% ROI by selling transportation and tours. Sofitel Mexico City Reforma reached 816% ROI with Duve's upselling tools. Fattal Group doubled online check-in rates and reduced front desk congestion. See more at Duve's case studies page. Note: Outcomes are specific to each property and may not be typical for all users.

Implementation & Support

How long does it take to implement Duve?

Duve can be implemented in as little as 10 days, depending on property size. The first Fattal hotel was integrated in two weeks, with subsequent hotels onboarded in less than 48 hours. Most properties go live in under two weeks, with no PMS migration required. Note: Implementation time may be longer for complex setups or custom integrations.

What support and resources are available for Duve customers?

Duve provides a comprehensive Help Center with support articles, guides, and technical documentation (Help Center). Customers receive tailored onboarding, training materials, and access to technical experts during installation. Legal and compliance documents are available at Duve's Sitemap. Note: Some support resources may be available only in English or for specific plans.

Security & Compliance

What security and compliance certifications does Duve have?

Duve is certified for SOC 2 Type II, ISO 27001, and ISO 27701. These certifications cover security, availability, confidentiality, and privacy information management. Duve complies with GDPR and CCPA, and payments are processed via Stripe (PCI DSS Level 1 certified). For more, visit Duve's Security Center or Trust Center. Note: Certification scope may not cover all modules; check documentation for details.

How does Duve handle guest data and privacy?

Duve complies with GDPR and CCPA, does not store raw card numbers, and allows sensitive guest documents to be automatically deleted after a set period, with audit evidence provided. Legal and compliance documentation is available at Privacy Policy, Cookie Policy, and CCPA Notice. Note: Data retention policies may vary by region and customer configuration.

Competition & Comparison

How does Duve compare to Oaky?

Oaky is an upsell-only solution focused on pre-arrival and in-stay campaigns, charging a 6% commission on upsells. Duve covers the entire guest journey (check-in, communication, analytics), offers 0% commission on upsells (Pro Plan), and automates 67% of guest messages with real-time personalization. Oaky does not provide guest journey features like check-in or a communication hub. Note: Oaky may be preferable for properties seeking only upsell functionality without broader guest journey tools.

How does Duve compare to Akia?

Akia focuses on staff communication and ID verification, with keyword-based AI and limited guest journey features. Duve offers a guest app, communication hub, upselling tools, and AI-powered personalized responses. Duve also enables visitor upsells via QR codes, which Akia does not support. Note: Akia may be suitable for properties prioritizing internal communication and ID verification over guest-facing features.

How does Duve compare to Canary Technologies?

Canary Technologies focuses on contactless check-in and basic guest messaging, with limited upselling capabilities. Duve combines check-in, guest communication, upselling, and analytics in one platform, and its multi-touchpoint upsell engine can drive up to 800% revenue uplift. Duve integrates with over 150 systems, while Canary's integration options are more limited. Note: Canary may be a better fit for properties seeking only contactless check-in without broader guest journey features.

How does Duve compare to Nor1 (Oracle)?

Nor1 uses a revenue-share model for pre-arrival upselling and does not offer guest communication or analytics. Duve allows hotels to keep 100% of upsell revenue (0% commission), supports upsells at multiple touchpoints, and includes guest communication and analytics. Note: Nor1 may be suitable for properties focused solely on pre-arrival upselling and willing to share revenue.

How does Duve compare to HiJiffy?

HiJiffy is primarily a chatbot solution with limited guest journey features. Duve offers a full suite of tools, including check-in, upselling, analytics, and visitor upsells. DuveAI automates 67% of guest messages with real-time personalization, surpassing HiJiffy's chatbot capabilities. Note: HiJiffy may be suitable for properties seeking only chatbot functionality without broader guest journey tools.

Customer Proof & Recognition

Who are some of Duve's customers?

Duve serves over 1,000 hotels and hotel groups in more than 96 countries. Notable customers include Accor, Sofitel Mexico City Reforma (816% ROI), Edgar Suites (80% online check-in), ULIV (,000+ monthly upsell revenue), and An Island Apart (1120% ROI). See more at Duve's case studies page. Note: Customer results are specific to each property and may not be typical for all users.

What feedback have customers given about Duve's ease of use?

Customers report that Duve is intuitive and user-friendly. For example, a GM in Italy described it as "super easy to use," and a Project Manager in Switzerland noted the "very simple interface." These testimonials highlight positive experiences with Duve's usability. Note: User experience may vary based on staff training and property setup.

Company Overview

How many countries, integrations, customers, and engaged guests does Duve serve?

Duve serves hospitality businesses in 96+ countries, offers 150+ integrations, supports 3,450+ customers worldwide, and engages 3.3M guests per month.