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Unlocking New Revenue in Hospitality

Live Webinar

Scaling The Guest Experience

How international hotel groups create consistency across properties and regions

icon May 6th, 2026

icon 16:00 PM CET

Managing guest experience across multiple properties, brands, and regions is more complex than ever. Hotel groups need to create consistency across the guest journey while still adapting to different markets, teams, and operational realities. In this live session, you’ll hear directly from leaders at Radisson Hotel Group, Leonardo Hotels Europe, and Duve. Together, they’ll share how international hotel groups are using technology to standardize operations, reduce friction, and deliver more seamless guest experiences at scale.

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About Duve:

Duve is redefining the way guests experience hospitality with its fully personalized Guest Experience Suite. By tailoring every aspect of the guest journey, Duve empowers hospitality businesses with a solution that crafts memorable guest experiences. Seamlessly combining automation with a personal touch, Duve helps hoteliers streamline operations, save time, enhance guest satisfaction, and unlock new revenue opportunities - all while keeping their brand at the forefront. Trusted by thousands of hotels and vacation rentals worldwide, Duve enables hospitality businesses to personalize interactions, anticipate guest needs, and exceed expectations across the guest journey.

Meet Our Expert Panel:

Jeremy Atlan

Co-Founder & Chief Business Development Officer, Duve

Alexandra Taukchi

Business Application Manager, Leonardo Hotels Europe

Francesco Sforza

Global Guest Experience & Product Development, Radisson Hotel Group

What you’ll learn:

  • How international hotel groups create consistency across properties, markets, and guest touchpoints
  • Where standardization matters most in the guest journey
  • Where local flexibility is essential
  • How technology can reduce operational friction without making life harder for on-property teams
  • What it takes to roll out new systems successfully across multiple hotels and regions
  • How leading hospitality groups measure the impact of guest experience technology across the portfolio

About Duve:

Duve is redefining the way guests experience hospitality with its fully personalized Guest Experience Suite. By tailoring every aspect of the guest journey, Duve empowers hospitality businesses with a solution that crafts memorable guest experiences. Seamlessly combining automation with a personal touch, Duve helps hoteliers streamline operations, save time, enhance guest satisfaction, and unlock new revenue opportunities - all while keeping their brand at the forefront. Trusted by thousands of hotels and vacation rentals worldwide, Duve enables hospitality businesses to personalize interactions, anticipate guest needs, and exceed expectations across the guest journey.

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