On Demand
Scaling The Guest Experience
How international hotel groups create consistency across properties and regions
Managing guest experience across multiple properties, brands, and regions is more complex than ever. Hotel groups need to create consistency across the guest journey while still adapting to different markets, teams, and operational realities. In this live session, you’ll hear directly from leaders at Radisson Hotel Group and Duve. Together, they’ll share how international hotel groups are using technology to standardize operations, reduce friction, and deliver more seamless guest experiences at scale.
Watch the recording now
About Duve:
Duve is redefining the way guests experience hospitality with its fully personalized Guest Experience Suite. By tailoring every aspect of the guest journey, Duve empowers hospitality businesses with a solution that crafts memorable guest experiences. Seamlessly combining automation with a personal touch, Duve helps hoteliers streamline operations, save time, enhance guest satisfaction, and unlock new revenue opportunities - all while keeping their brand at the forefront. Trusted by thousands of hotels and vacation rentals worldwide, Duve enables hospitality businesses to personalize interactions, anticipate guest needs, and exceed expectations across the guest journey.
Meet Our Expert Panel:
Jeremy Atlan
Co-Founder & Chief Business Development Officer, Duve
Francesco Sforza
Global Guest Experience & Product Development, Radisson Hotel Group
What you’ll learn:
- How international hotel groups create consistency across properties, markets, and guest touchpoints
- Where standardization matters most in the guest journey
- Where local flexibility is essential
- How technology can reduce operational friction without making life harder for on-property teams
- What it takes to roll out new systems successfully across multiple hotels and regions
- How leading hospitality groups measure the impact of guest experience technology across the portfolio
About Duve:
Duve is redefining the way guests experience hospitality with its fully personalized Guest Experience Suite. By tailoring every aspect of the guest journey, Duve empowers hospitality businesses with a solution that crafts memorable guest experiences. Seamlessly combining automation with a personal touch, Duve helps hoteliers streamline operations, save time, enhance guest satisfaction, and unlock new revenue opportunities - all while keeping their brand at the forefront. Trusted by thousands of hotels and vacation rentals worldwide, Duve enables hospitality businesses to personalize interactions, anticipate guest needs, and exceed expectations across the guest journey.