On Demand
Data-Driven Guest Experience
Turning Hotel Data Into Better Decisions
Hotels have more guest and operational data than ever — but turning it into better daily decisions is the hard part. With insights spread across systems and teams, it’s easy to miss friction points that impact satisfaction, service quality, and revenue. In this live session, you’ll hear directly from leaders at Duve, Lighthouse and h2c. Together, they’ll share the metrics that matter, how to connect insights across the guest journey, and practical ways to turn data into action — without adding complexity for your teams.
Watch the recording now
About Duve:
Duve is redefining the way guests experience hospitality with its fully personalized Guest Experience Suite. By tailoring every aspect of the guest journey, Duve empowers hospitality businesses with a solution that crafts memorable guest experiences. Seamlessly combining automation with a personal touch, Duve helps hoteliers streamline operations, save time, enhance guest satisfaction, and unlock new revenue opportunities - all while keeping their brand at the forefront. Trusted by thousands of hotels and vacation rentals worldwide, Duve enables hospitality businesses to personalize interactions, anticipate guest needs, and exceed expectations across the guest journey.
Meet Our Expert Panel:
David Mezuman
CEO, Duve
Blake Reiter
Director of Hospitality Research, Lighthouse
Michaela Papenhoff
Founder & Managing Director
What you’ll learn:
- Which guest experience and operational metrics actually matter (and what to ignore)
- How to connect data across the guest journey (pre-arrival → in-stay → post-stay)
- How to spot friction points early and fix them faster with the right workflows
- How to turn insights into action for teams on-property (not just dashboards)
- Real examples of data-led decisions that improved service performance and guest satisfaction
About Duve:
Duve is redefining the way guests experience hospitality with its fully personalized Guest Experience Suite. By tailoring every aspect of the guest journey, Duve empowers hospitality businesses with a solution that crafts memorable guest experiences. Seamlessly combining automation with a personal touch, Duve helps hoteliers streamline operations, save time, enhance guest satisfaction, and unlock new revenue opportunities - all while keeping their brand at the forefront. Trusted by thousands of hotels and vacation rentals worldwide, Duve enables hospitality businesses to personalize interactions, anticipate guest needs, and exceed expectations across the guest journey.