On Demand
2027 Forecast: The Future of the Guest Experience
A Luxury Hospitality Panel on Where Guest Expectations Are Headed Next
Luxury guests already expect more than a smooth check-in. As 2027 approaches, the question for hotel leaders isn't whether to adopt more technology, it's where it actually improves the guest experience and where it gets in the way of the human service luxury travelers are paying for. In this live session, you'll hear directly from operators and technology leaders shaping that conversation across some of the industry's most demanding properties. Together, they'll unpack how guest expectations are shifting, where personalization is heading, and what hotel leaders should be planning for now, grounded in what's actually happening on property, not vendor predictions.
Watch the recording now
About Duve:
Duve is redefining the way guests experience hospitality with its fully personalized Guest Experience Suite. By tailoring every aspect of the guest journey, Duve empowers hospitality businesses with a solution that crafts memorable guest experiences. Seamlessly combining automation with a personal touch, Duve helps hoteliers streamline operations, save time, enhance guest satisfaction, and unlock new revenue opportunities - all while keeping their brand at the forefront. Trusted by thousands of hotels and vacation rentals worldwide, Duve enables hospitality businesses to personalize interactions, anticipate guest needs, and exceed expectations across the guest journey.
Meet Our Expert Panel:
Jeremy Atlan
Co-Founder & Chief Business Development Officer, Duve
Nicholas Speach
VP of Product, Protel/Planet
Joscha Kranz
Director of Rooms, Carlton Cannes
What you’ll learn:
- How luxury guest expectations are changing heading into 2027
- Where technology is genuinely improving the guest journey and where it creates friction
- What the growing demand for relevant, tailored communication means for hotel teams
- How to balance digital convenience with the high-touch service luxury guests expect
- What hotel leaders should be planning for now as they look ahead to next year
About Duve:
Duve is redefining the way guests experience hospitality with its fully personalized Guest Experience Suite. By tailoring every aspect of the guest journey, Duve empowers hospitality businesses with a solution that crafts memorable guest experiences. Seamlessly combining automation with a personal touch, Duve helps hoteliers streamline operations, save time, enhance guest satisfaction, and unlock new revenue opportunities - all while keeping their brand at the forefront. Trusted by thousands of hotels and vacation rentals worldwide, Duve enables hospitality businesses to personalize interactions, anticipate guest needs, and exceed expectations across the guest journey.