Guest Engagement
At a New Level
You invest so much time and thought into every detail of your hostel experience yet often miss the opportunity to tap into your number one resource. Your guests.
Duve for Hostels
Hospitality Unlimited.
Duve allows you to communicate with hostel guests and upsell services just as you would if you were able to spend endless time with each and every guest. Duve is highly customizable allowing you to tailor each feature to your exact needs.
Our platform sits on top of your core systems to deliver digital experiences that drive customer action.
Experiencing your hostel from home
Your guest’s experience begins long before they arrive at check-in. Guests spend significant time planning their trip online, however, most hostels lack the resources and ability to reach out to them in advance and establish a connection that elevates the guest experience, increases revenue, and allows you to up-sell and cross-sell services.
With Duve, guests arrive at check-in after already engaging in conversation with your hostel. Their registration cards will be filled and signed in advance, payment details received, and a good percentage of them will have already booked and paid for upsells such as room upgrades, early check-in, or activities. No paperwork is needed upon arrival, just a quality and warm personal welcome.
Your guests will be able to receive a personalized confirmation email, an online check-in, a guest app, and pre-scheduled messages before they arrive.
Online check-in
Our online check-in includes every single option you might need:
- Document Scans
- Collect guest details
- Payment collection (no commission)
- Deposit collection (transactional)
- Opt-in marketing
- Terms and conditions
- Registration card (E-signature)
- Smart early check-in
- Pre-arrival upsells
- Auto translation to 16 languages
- Custom questions
- Check-in portal to add to hostel's website
Guest App
Your guests will have everything they need at their fingertips pre, during, and post-stay. Without having to download an app
- Personalized with reservation information
- Guidebook (videos, images,
- Chat (Canned responses)
- Interactive maps
- Invite additional guests to the app
Pre-scheduled messages
Send guests perfectly time guest messages through their preferred mediums, using customized segments and triggers allowing you to anticipate and offer them exactly what they need.
Guest satisfaction and your bottom line
You know what experiences and deals your guests are interested in, but lack the resources to promote and sell them at scale.
With Duve upsells, your guests can book and pay for upgrades, special deals, and ancillary services before arrival and during their stay. You can even connect 3rd party suppliers to manage products, payments, and inventory.
- Room upgrade (live availability)
- Early check-in
- Transportation
- Late check-out
- E-commerce platform for customizable in-house services
- SPA, F&B, Welcome packages, Parking, Luggage storage, Tours and activities, Transportation
- Credit card processing or connection to guest folio
- Duve marketplace with access to in-destination services
During Stay engagement
Connect your hostel to the digital world in a way that will suit today’s modern guests. Duve allows you to digitize and automate any sales and service in your hotel from concierge services, payments processing, to everything in between.
- Personalized guest app (no downloading required)
- Digital spots (QR stands) - From offline to online every part of the hostel
- Chat - Real-time translations for the guests and the hosts
- Guidebook - content management system
- Mobile key - open room door with the guest app
- Upsells
- Pre-scheduled messages by segments and smart filters
Digital check-out
Turn the check-out experience from a time-consuming nuisance to a fast and easy experience adding more value to your customers
- Payment for stay and additional charges
- Check-out coordination
- Smart late checkout upsell
- Review Optimization
Owning Guest Communication
Guests reach out to you through endless channels with specific requests and needs, making it hard to provide them with quality customer care, let alone tailor services that will elevate their experience and promote your business.
Duve’s Communication Hub brings order into the chaos by creating an easy and simple way to unify all conversations you have with guests. The hub connects all your communication channels such as WhatsApp, email chat, and more, giving you the power to view customer data and use segmentation to communicate personally at scale with relevant offers and services.
- Smart management tools - Assign, snooze, add a note and mention another team member
- Guest broadcast messaging in real-time with smart filters
- Auto replies
- Purchase a unique phone number for SMS and WhatsApp
Data changes everything
Duve allows you to measure your guest engagement, sales, and revenue with live analytics. The platform also includes a review report so you can strack and optimize guest satisfaction over time, and improve your guest experience through direct feedback.
One platform for your guest management
With Duve, you have the reins to control your guest experience with complete front desk access to manage all aspects of the system in real-time. The platform includes unlimited users with different permissions levels and tags.
You can fully customize Duve using your logo and branding, and connect your own email domain so all communication looks exactly like you personally sent it. You can even manage several brands under one account.
Our knowledge base support center has all the tutorials and answers you need and our experts are available to assist you through live chat support or via email.
