Collect all necessary details from guests prior to arrival, automatically, and offer upsells in the process.
About the Duve online check-in?
The Duve online check-in/contactless check-in allows hotels to collect all necessary guest details automatically, even prior to their arrival.
These online check-in can be completely customized to the hotel or vacation rental’s needs, and can include passport scans, payment collection or deposit collection, E-signatures, arrival time, direct contact details, and much more.
The online check-in allows you to coordinate arrival and avoid unnecessary lines at reception providing an improved arrival experience and first impression. Using online check-in allows hotels to receive all the information ahead of time, re-establish relationships with guests, and offer additional services.
The online check-in is the gateway to guest engagement and for digitizing the guest experience.
How does the online check-in work?
Prior to arrival, guests will receive a personalized message inviting them to complete the online check-in. The message can be sent via email, WhatsApp, or SMS, with smart reminders that assure a high completion rate.
After completing the contactless check-in, you will receive a message with all the collected information.
Duve also offers every company a branded check-in portal that can be used as a contactless check-in station at the lobby/reception for guests who haven’t completed the contactless check-in before arrival.